{"id":2455909,"url":"https://alion.io/job/zumtobel-group-customer-care-coordinator","title":"Customer Care Coordinator","company":{"id":1858021,"name":"Zumtobel Group","domain":"zumtobelgroup.com","url":"https://alion.io/company/zumtobelgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Umantis","truth_index":{"grade":"A","score":89,"open_postings":65,"ghost_share":0,"stale_share":0.446,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tilburg, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":138},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T12:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-28T07:07:25Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":14},"description":"style=\"max-width: 800px !important;\">\nsrc=\"/Vacancies/3752/Description/2?ShowDocument=15\"\nalt=\"zg banner\"\nclass=\"w-full mb-12\"\n/>\nstyle=\"text-align:justify\">\nstyle=\"text-align:left\">Customer Care Coordinator\nTilburg, Netherlands\nSpotLIGHT of the job\nDe Zumtobel Group is een internationale verlichtingsgroep en een toonaangevende leverancier van innovatieve verlichtingsoplossingen, verlichtingscomponenten en bijbehorende diensten. Met zijn kernmerken Zumtobel, Thorn en Tridonic biedt de Groep zijn klanten over de hele wereld een uitgebreid portfolio van producten en diensten.\nWe zijn momenteel op zoek naar een medewerker klantenservice die de verkoopteams in heel Nederland zal ondersteunen. Je helpt mee bij alle operationele en administratieve taken die verband houden met projecten en klanten.\nstyle=\"text-align:left\">\nResponsibilities\nBeheer klantorders van aanvraag tot levering en zorg voor een nauwkeurige afhandeling en proactieve communicatie met de klant.\nBied uitstekende klantenservice door middel van tijdige updates, het oplossen van vragen en het onderhouden van relaties met nieuwe en bestaande klanten.\nCoördineer met logistiek, magazijnen en interne teams om een soepele levering en projectuitvoering te waarborgen.\nBied technische, product- en verlichtingsondersteuning aan klanten en accountmanagers.\nStel offertes op om te voldoen aan de eisen van klanten en projecten.\nInterpreteer bouwspecificaties en aanbestedingsdocumenten ter ondersteuning van projectkansen en succesvolle inschrijvingen.\nBeheer klantcases, retourzendingen, kwaliteitsproblemen en claims, en zorg voor effectieve en tijdige oplossingen.\nHoud nauwkeurige CRM-gegevens, projectinformatie en follow-upactiviteiten bij.\nBied efficiënte administratieve ondersteuning en zorg voor nauwkeurige documentatie en gegevensbeheer.\nDraag bij aan procesverbeteringen die de klantervaring en operationele efficiëntie verbeteren.\nstyle=\"text-align:left\">\nSkills & Experience\nAcademisch werk- en denkniveau met een (technische) achtergrond (Elektro/architectuur).\nSterke communicatieve vaardigheden in mondeling en schriftelijk Nederlands/Engels.\nErvaring met Sales Force is een pluspunt.\nErvaring SAP is een pluspunt.\nCommercieel gedreven zijn.\nBereidheid om zich verder te ontwikkelen.\nActieve instelling.\nKlinkt dit als iets voor jou?\nAls u geïnteresseerd bent in wat u heeft gelezen, solliciteer dan vandaag nog om de eerste stap te zetten naar het opbouwen van een succesvolle carrière bij toonaangevende mondiale merken in de geavanceerde verlichtingsindustrie met een benijdenswaardig en groeiend productportfolio in een echte werkomgeving met heldere en bescheiden mensen.\nWhat matters to us\nWe understand not only the power of the visible, but also the\ninvisible. Like light, diversity is intangible, but it is\nperceptible. We value the uniqueness of every person and see this\nas a driver of innovation. Qualified applicants will be considered\nregardless of, for example, origin, skin color, gender, religion,\nage, sexual orientation, gender identity/expression or disability.\nid=\"profile-img\"\nsrc=\"https://www.zumtobelgroup.com/images/myjob/Andrew-Walker.jpg\"\nclass=\"aspect-square rounded-full bg-slate-300 h-24 w-24\"\nalt=\"Profile picture\"\n/>\nAs the contact person for this position, a great candidate\nexperience is important to me! I will reach out to you within 7\ndays. Please inform me of any assistance you may need, so I can\nbest support you throughout the hiring process.\nTalent Acquisition Partner\nAndrew Walker\n\nWho we are\nAt the Zumtobel Group, we are passionate about designing and\nproducing light that empowers humans and brings architecture to\nlife. We continuously push the boundaries in our search for\nperfection through timeless design, technical excellence and\nefficient performance. Through light, we create spaces that\ninspire. As we develop the next generation of lighting, we\nconsider the wellbeing of people and nature. Our lighting is\ndesigned for our customers and their individual aspirations. We\nguide them into a new world of opportunities - as a group, and\nthrough all our individual brands, Thorn, Tridonic and Zumtobel.\nstyle=\"text-align:justify\">\nLearn more about our Group in our enlightening video - where WE\nLIVE LIGHT and thrive together! The result is a series of\npersonal and authentic insights into our corporate culture -\nillustrated from different perspectives.\n\nFollow us: \nsrc=\"/Vacancies/3752/Description/2?ShowDocument=19\"\nalt=\"zg\"\nstyle=\"height: 26px; width: 26px\"\n/>\n\nhref=\"https://www.linkedin.com/company/zumtobel-group\"\ntarget=\"_blank\"\n>\nsrc=\"/Vacancies/3752/Description/2?ShowDocument=20\"\nalt=\"linkedin\"\nstyle=\"height: 26px; width: 26px\"\n/>\nhref=\"https://www.instagram.com/zumtobelgroup_careers?igsh=MWozdmI4Mm8wb3dmZQ==\"\ntarget=\"_blank\"\n>\nsrc=\"/Vacancies/3752/Description/2?ShowDocument=21\"\nalt=\"instagram\"\nstyle=\"height: 26px; width: 26px\"\n/>\nsrc=\"/Vacancies/3752/Description/2?ShowDocument=5\"\nalt=\"passionate about light\"\nclass=\"size-16 bg-slate-300\"\n/>\nWE ARE PASSIONATE ABOUT LIGHT.\nWe share a passion for light, creating aesthetic,\nfunctional, and sustainable lighting solutions that enhance\nquality of life.\nsrc=\"/Vacancies/3752/Description/2?ShowDocument=6\"\nalt=\"innovative lighting solutions\"\nclass=\"size-16 bg-slate-300\"\n/>\nWE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS\nFOR A SUSTAINABLE FUTURE.\nSustainability and innovation drive everything we do -\nshaping a responsible, climate-neutral future.\nsrc=\"/Vacancies/3752/Description/2?ShowDocument=7\"\nalt=\"international and personal\"\nclass=\"size-16 bg-slate-300\"\n/>\nWE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME.\nWhile we have grown from a family business into a global\norganization, our collaborative spirit and familial culture\nremain integral to our identity.\nhref=\"/Vacancies/3752/Application/CheckLogin/2?source=O_ZUM\"\nclass=\"sticky bottom-6 mr-2 self-end text-center rotate-30 font-semibold rounded-full size-24 flex items-center justify-center hover:-translate-y-1 hover:shadow-xl transition-all duration-500 hover:text-red\"\nstyle=\"font-size: 40px; 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https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}