{"id":790630,"url":"https://alion.io/job/zuora-customer-solution-engineer-2","title":"Customer Solution Engineer (Costa Rica)","company":{"id":58906,"name":"Zuora","domain":"zuora.com","url":"https://alion.io/company/zuora","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":18,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Costa Rica"],"countries":["CR"],"hiring_countries":["CR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":99000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":875},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-04-14T15:32:58Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T06:53:57Z","board_verified":true,"closed_at":null,"days_open":201,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":201},"description":"About Zuora\nAt Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models - from subscriptions and usage-based pricing to AI-driven and outcome-based offerings - helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.\nWe’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.\nThe Opportunity\nAct as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.\nOwn the technical relationships with a deep understanding of customer needs and constraints \nCreate end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries\nSecure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing\nUse SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.\nGuide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI\nPartner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.\nEstablish and maintain business process flows, system architecture diagrams,, and maintain core project management assets to ensure long-term technical health.\nEducate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.\nServe as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.\nOwn adoption and the technical health of the customer\nDeliver product demonstrations and technical presentations to an executive audience and articulate how Zuora’s platform will allow their business to succeed and grow\nCreate end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries\n\nAbout The Team\nWe are looking for a Customer Solution Engineer to join our team!\nThe Customer Solution Engineer (CSE) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform to become an expert, while also guiding customers on how to best architect and scale their subscription business.\nYou’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.\nYour background in Order to Cash, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape and demo solutions that drive measurable success.\nAs a CSE, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.\nIf you’re passionate about solving complex Order to Cash challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.\nThis is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.\n\nAbout You\nPreferred 3-5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).\nExcellent communication and relationship skills - able to work comfortably with both executives and technical teams.\nDemonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.\nAbility to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.\nProficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) - able to design, test, and debug integrations.\nBackground in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.\nFamiliarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.\nBenefits\nZuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:\nCompetitive compensation, variable bonus and performance-based reward opportunities, and retirement programs\nMedical, dental, and vision insurance\nGenerous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break\nPaid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)\nLearning & development stipend to support ongoing growth\nOpportunities to volunteer and give back, including charitable donation matching where available\nMental wellbeing resources and support\n#ZEOLife at Zuora\nZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:\nCollaborate deeply across teams and regions\nLearn constantly and iterate often\nBuild an inclusive, high-performance culture where people feel inspired, connected, and valued\nLocation & Work Arrangements\nOrganizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility - flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders.This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.\nOur Commitment to an Inclusive Workplace\nThink, be and do you.\nAt Zuora, different perspectives, experiences, and contributions matter - everyone counts.\nZuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.\nWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to  (or local equivalent, where applicable).","description_format":"text","description_chars":7478,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Parental leave","Vision insurance"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Subscription Commerce"],"lifecycle":[{"event":"open","at":"2026-09-12T03:26:34Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.69,"p_room":0.28,"age_days":201,"expected_fill_days":89,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/zuora-customer-solution-engineer-2","json_url":"https://alion.io/job/zuora-customer-solution-engineer-2.json","meta":{"generated_at":"2026-11-02T11:15:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58906},"rest":"https://alion.io/mcp/rest/get_company?id=58906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzuora-customer-solution-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzuora-customer-solution-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzuora-customer-solution-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zuora-customer-solution-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzuora-customer-solution-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":790630}},{"tool":"search_jobs","arguments":{"company":"zuora.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":790630},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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