{"id":790774,"url":"https://alion.io/job/zuora-technical-account-manager-zephr","title":"Technical Account Manager, Zephr","company":{"id":58906,"name":"Zuora","domain":"zuora.com","url":"https://alion.io/company/zuora","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":18,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Milan, Italy","Bulgaria"],"countries":["IT","BG"],"hiring_countries":["US","DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","FI","HU","IE","IL","IT","KE","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW"],"hiring_countries_total":117,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1900},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GraphQL","optional":false},{"name":"JavaScript","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-06-02T08:30:40Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T02:55:47Z","board_verified":true,"closed_at":null,"days_open":151,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":150},"description":"Role : Technical Account Manager, Zephr\nLocation, Sofia, Bulgaria / Italy - Bari or Naples \nCompany Overview\nAt Zuora, we do Modern Business. We help companies subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. Through our leading expertise and multi-product suite, including Zuora Billing, Revenue, Collect, and Zephr, we help the world's most innovative companies monetize new business models, nurture subscriber relationships, and optimize digital experiences.\nZephr, Zuora's subscription experience platform, helps digital businesses create, personalize, and monetize subscriber journeys across websites, apps, identity flows, paywalls, and connected commerce experiences.\nThe Team & Role\nWe are looking for a Technical Account Manager, Zephr to join our Technical Account Management team.\nAs a Senior Zephr TAM, you will act as a trusted technical advisor to strategic customers using Zephr to power digital subscription, registration, identity, entitlement, and paywall experiences. You will provide ongoing architecture guidance, best-practice recommendations, technical design reviews, and proactive advisory support to help customers increase value from their Zephr investment.\nThis is a senior, customer-facing role for someone who can combine deep Zephr product expertise, strong web technology knowledge, and commercial awareness. You will work with customer product, marketing, engineering, architecture, and operations teams to understand business objectives, assess technical design choices, identify risks, and recommend scalable paths forward.\nYou will also partner closely with Zuora Customer Success, Support, Product, Engineering, and Professional Services teams to ensure customers receive coordinated guidance and clear next steps.\nThis is a Sofia-based role with flexible work arrangements. The role requires availability across EMEA business hours and regular overlap with US-based stakeholders, customers, and internal teams.\nWhat you'll do\nServe as the senior technical advisor for Zephr customers, helping them optimize their implementation and align Zephr capabilities to business goals.\nLead regular customer office hours, technical reviews, design discussions, roadmap alignment sessions, and executive-friendly technical readouts.\nAdvise customers on Zephr architecture, configuration, identity flows, access rules, paywalls, registration journeys, personalization, and integrations.\nReview customer designs and implementation approaches to identify scalability, maintainability, performance, or operational risks.\nGuide customers on adoption of new Zephr and Billing capabilities that improve digital subscription growth, operational efficiency, and subscriber experience.\nMaintain or guide the creation of architecture documentation, implementation notes, runbooks, and technical decision records.\nSupport troubleshooting of complex customer issues involving Zephr configuration, integrations, browser behavior, APIs, webhooks, and data flows.\nPartner with Support and Product teams to provide customer context, escalate issues appropriately, and advocate for product improvements.\nTranslate customer business priorities into practical technical recommendations and phased action plans.\nMentor and support internal teams by sharing Zephr best practices, reusable guidance, and customer implementation patterns.\nYour experience\n5+ years of experience in Technical Account Management, Solution Consulting, Technical Consulting, Solution Architecture, or a similar customer-facing technical role.\nHands-on experience with Zephr preferred, including customer implementations, configuration, integrations, or ongoing technical advisory.\nStrong experience working with enterprise SaaS customers, ideally in digital subscriptions, media, publishing, e-commerce, identity, martech, or customer engagement platforms.\nSolid understanding of modern web technologies, including JavaScript, HTML, REST APIs, JSON, webhooks, and browser-based application behavior.\nFamiliarity with technologies commonly used in Zephr ecosystems, such as CMS platforms, CDNs, CDPs, identity providers, React, GraphQL, and tag management tools.\nAbility to analyze customer requirements, separate critical needs from nice-to-haves, and recommend practical technical designs.\nExperience facilitating technical workshops, design reviews, customer training, and senior stakeholder readouts.\nStrong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and business stakeholders.\nAbility to manage multiple strategic customers and priorities while maintaining clear ownership, follow-through, and documentation.\nExperience working across EMEA and US time zones.\nExperience with Zuora Billing, subscription monetization, entitlement management, or quote-to-cash processes is a plus.\nMedia, publishing, or digital subscription industry experience is a strong plus.\nWhat success looks like\nCustomers view you as a trusted senior advisor for Zephr architecture, adoption, and optimization.\nCustomer teams have clearer architecture, stronger documentation, and fewer avoidable implementation risks.\nCustomers adopt relevant Zephr and Zuora capabilities with confidence.\nComplex customer issues are better contextualized, prioritized, and coordinated across Zuora teams.\nProduct and Support teams receive actionable customer feedback grounded in real implementation needs.\nZephr customers see stronger value realization from their ongoing partnership with Zuora.\n#ZEOLife at Zuora\nAs an industry pioneer, our work is constantly evolving and challenging us in new ways. Our people, whom we call ZEOs, are empowered to take ownership and make a bigger impact. We collaborate deeply, exchange ideas openly, and together we make what's next possible for our customers, community, and the world.\nBulgaria Benefits\nSupplemental Medical Insurance\nLife and Accidental Death Insurance\nFood Vouchers\nMultiSport Card\nLocation & Work Arrangements\nOrganizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. For this role, the successful candidate will be based in Bulgaria and able to support EMEA business hours with regular overlap for US-based stakeholders, customers, and internal teams.\nOur Commitment to an Inclusive Workplace\nThink, be, and do you. At Zuora, different perspectives, experiences, and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.\nZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.\nWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.","description_format":"text","description_chars":7340,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Arab Emirates","iso":"AE","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bosnia and 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