{"id":95851,"url":"https://alion.io/job/zuper-senior-business-analyst","title":"Senior Business Analyst","company":{"id":11154,"name":"Zuper","domain":"zuper.co","url":"https://alion.io/company/zuper","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Notion","optional":false},{"name":"Rest API","optional":false},{"name":"Postman","optional":true}],"status":"live","first_seen_at":"2026-07-27T12:36:14Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-10-23T16:45:32Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"Job Description - Senior -Business Analyst\nExperience: 3-5 years | Location: Chennai |\nAbout the Role:\nWe are looking for a Business Analyst who can act as the bridge between our customers and our product and engineering teams. You will work closely with B2B SaaS customers to understand their business workflows, translate their needs into clear functional requirements, and guide them through onboarding and implementation. The ideal candidate is comfortable with APIs and system integrations at a working level, actively uses AI tools (such as Claude, ChatGPT, or similar) to accelerate analysis and documentation, and - above all - can explain technical concepts to non-technical stakeholders in simple, everyday language.\nRoles and Responsibilities:\nGuide customers through the onboarding and implementation process, ensuring a smooth and positive experience.\nUnderstand and map customer business workflows end to end; analyze them to recommend process improvements and the right product configuration.\nDocument business processes, use cases, and customer scenarios; create clear functional requirement documents and implementation tasks.\nTranslate conceptual customer requirements into well-structured functional requirements that engineering teams can act on without ambiguity.\nCommunicate technical concepts (APIs, integrations, automations, product behavior) to customers in clear, layman-friendly terms - and translate customer language back into precise requirements for internal teams.\nCreate process models, workflow diagrams, specifications, and charts to provide clear direction to engineering and clarity to customers.\nWork with REST APIs at a functional level - read API documentation, understand request/response structures, and scope integration requirements between systems.\nLeverage AI tools (e.g., Claude, ChatGPT, Gemini) in day-to-day work for drafting documentation, summarizing requirements, analyzing workflows, and preparing test scenarios - with sound judgment on accuracy and data sensitivity.\nAct as the bridge between customers, product management, and engineering to ensure alignment on requirements, timelines, and deliverables.\nConduct gap analysis to identify where product functionality needs enhancement or configuration to meet customer requirements.\nSupport UAT (User Acceptance Testing) by preparing test cases, validating customer scenarios, and coordinating sign-offs.\nProvide guidance and best practices to customers to help them maximize value from our products and services.\nTrack, analyze, and report on recurring customer requirements to inform product enhancements and roadmap discussions.\nQualifications\n3-5 years of proven experience as a Business Analyst, preferably in customer-facing roles such as engagement, implementation, or onboarding.\nPrior experience with B2B SaaS products, APIs, or system integrations is a must.\nBasic working knowledge of APIs and integrations - able to read API documentation, understand how systems exchange data, and scope integration use cases (hands-on coding not required).\nHands-on familiarity with AI tools such as Claude, ChatGPT, or similar - and a demonstrated habit of using them to improve speed and quality of documentation, analysis, and communication.\nStrong understanding of business workflows and process mapping, with the ability to break down complex processes into clear, structured steps.\nExcellent communication skills - especially the ability to explain technical topics in simple, non-technical language to customers and stakeholders.\nStrong organizational skills with the ability to manage multiple customer engagements simultaneously.\nExcellent analytical and creative problem-solving skills; logical and efficient with keen attention to detail.\nExperience with project management tools (e.g., Zoho Projects, Jira) and CRM systems (e.g., Zoho CRM, HubSpot).\nProficiency in documentation and collaboration tools such as MS Excel, Confluence, Notion, or similar.\nNice to Have\nExperience in field service management, workflow automation, or similar SaaS domains.\nExposure to tools like Postman for exploring APIs.\nExperience writing prompts or building lightweight automations using AI tools.","description_format":"text","description_chars":4197,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-07-27T12:36:14Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.74,"p_room":0.44,"age_days":87,"expected_fill_days":71,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/zuper-senior-business-analyst","json_url":"https://alion.io/job/zuper-senior-business-analyst.json","meta":{"generated_at":"2026-10-23T17:27:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11154},"rest":"https://alion.io/mcp/rest/get_company?id=11154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzuper-senior-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzuper-senior-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzuper-senior-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zuper-senior-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzuper-senior-business-analyst"}]}