{"id":2518456,"url":"https://alion.io/job/zuru-customer-service-representative-germany","title":"Customer Service Representative - Germany","company":{"id":3048236,"name":"ZURU","domain":"zuru.com","url":"https://alion.io/company/zuru-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13000,"max":15000,"currency":"PLN","period":"month","gross":null,"usd_annual":46128},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T09:32:22Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T13:15:29Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About ZURU\nZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.\nFounded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.\nOne of the largest toy companies in the world, our globally recognized and award-winning brands includeBunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Millie Moon, RASCALS, BONKERS Pet Treats, DAISE Beauty, and GUMI YUM Surprise and more!\nPosition Overview\nAs a Customer Service Representative (German speaking) at ZURU, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries. You will assist with product information, order processing, troubleshooting, and ensure customer satisfaction by addressing concerns efficiently.\nRole & Responsibilities:\nLead new customer onboarding by setting up ZURU as an approved vendor, completing all required customer profile documentation, and building and maintaining strong, long-term customer relationships.\n\nDrive operational efficiency and continuous process improvements across customer operations.\n\nManage customer-specific product listing requirements, ensuring accurate initial product setup and ongoing data integrity.\n\nMaster customer order fulfillment guidelines and train the China CSR team accordingly. Oversee order execution to ensure all orders are processed accurately and in full compliance with customer requirements.\n\nCollaborate with Sales and customers to understand replenishment schedules, and allocate stock in the system as needed.\n\nLiaise with 3PL providers and customers to resolve routing and fulfillment issues. Coordinate specialized 3PL services, including co-packing, display assembly, palletizing, stickering, and other value-added logistics activities as required.\n\nEnsure compliance with customer- and country-specific invoicing requirements. Partner with the China CSR and System Support teams to automate document generation and maintain accurate, compliant documentation.\n\nMonitor order payment status and support accounts receivable reconciliation. Assist with the resolution of customer billing disputes when necessary.\n\nProactively identify and resolve operational issues, collaborating with the China CSR team to develop and implement effective solutions. Support coordination with 3PL providers and drive continuous improvements in 3PL performance.\n\nRespond to customer inquiries in a timely and effective manner, resolving issues as needed while providing broader administrative, coordination, and operational support to the team.\n\nSkills & Experience\nHigh school diploma or equivalent.\n\n1-3 years of practical Customer Service or Order Management experience in a B2B environment, with good understanding in order processing, customer requirements, logistics coordination and cross-functional cooperation. Experience in FMCG, the Toys industry or working directly with major retailers is a preferred advantage.\n\nStrong communication and multitasking skills.\n\nStrong problem-solving and organizational skills.\n\nLanguage Requirements: This position requires strong multilingual proficiency for the European market. Fluency in English, Polish and German is essential.\n\nLIFE@ZURU\nAt ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.\nAt ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.\nWe recognise that ZURU’s success stems from our people and you can only be at your best when you are looking after yourself. ZURU encourages all our team members to invest in their wellbeing by providing an array of benefits and tools.\nZURU - Tomorrow Reimagined\n ZURU.com\nZURU may use AI tools to help screen, assess or select applicants.","description_format":"text","description_chars":4569,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Toys, Games & Puzzles","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-14T10:24:54Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":34,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":46128,"is_top_pay":false},"html_url":"https://alion.io/job/zuru-customer-service-representative-germany","json_url":"https://alion.io/job/zuru-customer-service-representative-germany.json","meta":{"generated_at":"2026-10-19T16:23:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3048236},"rest":"https://alion.io/mcp/rest/get_company?id=3048236"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzuru-customer-service-representative-germany"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzuru-customer-service-representative-germany"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzuru-customer-service-representative-germany"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zuru-customer-service-representative-germany\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzuru-customer-service-representative-germany"}]}