{"id":3111662,"url":"https://alion.io/job/zuru-it-operations-director","title":"IT Operations Director","company":{"id":3048236,"name":"ZURU","domain":"zuru.com","url":"https://alion.io/company/zuru-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":240000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3940},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-22T20:34:35Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T06:59:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who We Are\nZURU is a reimagination company. We look for categories that have stood still, then we build next-generation products and brands that set the new standard. ZURU Toys is reimagining play. ZURU Edge is reinventing everyday consumer brands. Rhodes Pet Science is reimagining pet science. ZURU Tech is leading the next building revolution.\nZURU started in 2003 with two brothers from New Zealand, and we're still founder-owned and operated today. Since then we've become the world's second-biggest privately held toy company, and nearly half of all Gen Y and Gen Z households with kids in the US own a ZURU product. Today we're 5,000 people in 34 offices, selling into more than 150 markets, backed by over 100 acres of fully automated manufacturing. And we're only getting started.\nThe Opportunity\nOwn global IT Operations for ZURU: employee technology, service delivery, infrastructure and business systems.\nKeep core systems available: outages are measured in minutes, never days.\nStay at the front of agent-first IT, and bring ZURU the newest tools before anyone asks.\nLead from the dance floor, not the balcony: automate, fix and ship with the team every week.\nThe Impact You'll Make\nWithin 30 days, ship a service win a named business owner can measure.\nEvery week, report core-system availability and demo automation clearing real requests.\nWithin 90 days, every region runs on 1 scorecard you set, led by availability.\nWhat You'll Do\nDirection and pace\nSet global IT strategy, scorecard, budget and suppliers.\n\nMake 10 fast decisions to get 7 right, and kill what doesn't work.\n\nDance floor leadership\nTake the hardest incidents and automations yourself.\n\nLead from the work, not from status reports.\n\nExperts leading experts\nLead regional and functional IT leaders, including China.\n\nRaise talent density and hold them to pace.\n\nBusiness partnership\nSit with business leaders and agree the service that matters most.\n\nAgent-first IT\nRebuild IT operations around automation and agents.\n\nCut repeat incidents and let agents clear routine requests end to end.\n\nResilience and security\nTest backup and recovery against business needs.\n\nApply security standards without over-engineering.\n\nLeadership team\nSit on the Group Tech, Data & AI leadership team as a peer to business leaders.\n\nDebate hard, commit, and deputise for the Group Head.\n\nWhat You'll Bring\nExperience leading IT leaders across regions, including China, with ownership of the function's strategy and budget.\n\nTrack record of measurable business wins within weeks of taking on a function.\n\nCurrent, hands-on automation of service workflows through APIs, scripting or AI agents.\n\nExperience running enterprise identity, endpoints, networks and cloud or datacentre infrastructure at scale.\n\nExperience owning availability, incident response, tested recovery and supplier performance for business-critical systems.\n\nWho thrives at ZURU\nThis isn't a 9-to-5. We move fast, think big and set goals most companies would call impossible, then go after them. The people who thrive here are entrepreneurs at heart. They own their work, chase bold ideas and never stop raising the bar.\nAt ZURU, you drive your career, and we give you the platform to take it as far as you can. There are opportunities here that you won’t find anywhere else, and you'll be surrounded by talented people who make things happen. We're a true meritocracy: we reward impact, not tenure.\nHow we work\nBig ideas happen when great people work side by side, so we're office-first by design. Being together means faster collaboration, sharper decisions and stronger teams, and it's where the real learning happens. Some flexibility may be available depending on the role, location and business needs, but most roles are office-based.\nWant to see what life at ZURU really looks like? Follow LIFE@ZURU on Instagram or www.zuru.com\nZURU - Reimagining tomorrow\nZURU may use AI tools to help screen, assess or select applicants.","description_format":"text","description_chars":3962,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Toys, Games & Puzzles","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-22T20:57:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/zuru-it-operations-director","json_url":"https://alion.io/job/zuru-it-operations-director.json","meta":{"generated_at":"2026-10-25T10:31:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15089,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3048236},"rest":"https://alion.io/mcp/rest/get_company?id=3048236"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzuru-it-operations-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzuru-it-operations-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzuru-it-operations-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zuru-it-operations-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzuru-it-operations-director"}]}