{"id":3600199,"url":"https://alion.io/job/zus-coffee-regional-it-executive","title":"Regional IT Executive","company":{"id":3012167,"name":"ZUS Coffee","domain":"zuscoffee.com","url":"https://alion.io/company/zuscoffee","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T06:45:59Z","employer_posted_date":null,"last_verified_at":"2026-11-02T06:45:59Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"The IT Executive is responsible for managing day-to-day workplace technology support across the Malaysia HQ environment. The role ensures users, endpoints, printers, meeting rooms, workplace access systems, software, and HQ IT tickets are supported reliably and within agreed service levels.\n\nIT Support & Ticket Management\n\nMonitor and action assigned HQ IT support tickets.\n\nProvide day-to-day technical support for HQ users.\n\nEnsure tickets are prioritized and handled within agreed SLA.\n\nMaintain clear ticket updates, troubleshooting notes, status, and next actions.\n\nFollow up on outstanding and overdue tickets until resolution.\n\nConfirm issue resolution with users before ticket closure where applicable.\n\nEscalate complex, recurring, or high-impact issues to the relevant senior or technical owner.\n\nEnd-User & Endpoint Support\n\nProvide technical support for laptops, desktops, monitors, docking stations, keyboards, mice, and other workplace devices.\n\nTroubleshoot hardware, operating system, software, and user-related issues.\n\nPrepare, configure, test, and issue end-user devices.\n\nSupport device replacement, repair, reimaging, and reassignment activities.\n\nEnsure endpoint configurations follow company IT standards.\n\nCoordinate with relevant teams for endpoint management and security requirements.\n\nIT Onboarding & Offboarding\n\nSupport IT onboarding activities for new employees.\n\nPrepare required laptops, equipment, accounts, software, and access before employee start dates.\n\nEnsure onboarding activities are completed according to agreed timelines.\n\nSupport IT offboarding activities for departing employees.\n\nCoordinate device collection, account-related actions, and asset return requirements.\n\nMaintain accurate onboarding, offboarding, and equipment handover records.\n\nHighlight missing assets or incomplete offboarding activities for follow-up.\n\nSoftware Installation & Procurement Support\n\nSupport installation, configuration, and troubleshooting of approved business software.\n\nVerify software requirements and compatibility before installation.\n\nCoordinate requests for software that require licenses or additional procurement.\n\nSupport software quotation and procurement processes where required.\n\nMaintain records of software licenses and assigned users where applicable.\n\nCoordinate with vendors or internal teams for specialized software deployment and support.\n\nPrinter & Peripheral Support\n\nInstall, configure, and troubleshoot office printers and related peripherals.\n\nSupport printing, scanning, connectivity, driver, and configuration issues.\n\nCoordinate printer repairs or maintenance with vendors where required.\n\nMonitor recurring printer problems and recommend corrective actions.\n\nEnsure shared workplace peripherals remain operational and available to users.\n\nMeeting Room Technology\n\nSupport meeting room technology and conferencing environments.\n\nConfigure, maintain, and troubleshoot:\n\nVideo conferencing devices, meeting room displays, cameras and microphones, speakers, room booking panels, wireless presentation devices, conferencing peripherals\n\nPerform readiness checks for critical meetings or events where required.\n\nCoordinate vendor support for meeting room equipment faults.\n\nTrack recurring meeting room issues and implement improvements to increase availability and reliability.\n\nWorkplace Access Technology\n\nSupport workplace access-related IT requests.\n\nCoordinate user access requirements for approved employees and stakeholders.\n\nSupport access cards, door access systems, and other workplace access technology where applicable.\n\nCoordinate with Facilities, Security, People/HR teams, or vendors when required.\n\nMaintain appropriate access-related records according to company procedures.\n\nEscalate system faults or security-related concerns appropriately.\n\nWorkplace IT Infrastructure\n\nSupport workplace technology and basic office IT infrastructure.\n\nAssist with troubleshooting connectivity, network ports, Wi-Fi, and other workplace IT issues.\n\nPerform basic diagnostics before escalating infrastructure issues.\n\nCoordinate with network, infrastructure, facilities, or vendor teams for resolution.\n\nSupport office moves, seating changes, expansions, and workplace technology changes.\n\nEnsure workplace technology remains operational during office changes and projects.\n\nIT Asset & Equipment Management\n\nMaintain accurate endpoint and equipment handover records.\n\nUpdate asset records for devices that are issued, transferred, replaced, returned, or collected.\n\nSupport periodic asset verification and reconciliation.\n\nReport asset discrepancies, missing equipment, or incomplete records.\n\nCoordinate storage and management of available workplace IT equipment.\n\nSupport equipment disposal activities according to approved processes.\n\nWorkplace Technology Projects\n\nSupport workplace-related IT projects and improvement initiatives.\n\nAssist with deployment, testing, implementation, and user readiness activities.\n\nComplete assigned project tasks according to agreed timelines.\n\nMaintain relevant project documentation and deployment records.\n\nSupport post-project transition into BAU operations.\n\nEnsure outstanding project issues have clear owners and follow-up actions after handover.\n\nVendor Coordinator\n\nCoordinate with workplace technology vendors and service providers where required.\n\nFollow up on hardware repairs, installations, maintenance, and support cases.\n\nCoordinate site visits and vendor activities.\n\nTrack vendor issues until completion.\n\nEscalate vendor delays or unresolved issues to the relevant owner.\n\nSupport quotation and vendor comparison activities when required.\n\nProcess Improvement & Documentation\n\nIdentify recurring HQ support issues and opportunities for improvement.\n\nRecommend improvements to workplace technology processes and support workflows.\n\nMaintain troubleshooting guides, checklists, and operational documentation.\n\nDocument common problems and standard resolution procedures.\n\nSupport automation or standardization of repetitive support activities.\n\nContribute to improving overall workplace technology reliability and user experience.\n\nRequirements\nQualifications & Education\n\nDiploma or Degree in Information Technology, Computer Science, Information Systems, Electronics, or a related field.\n\n2 years in IT support, desktop support, workplace technology, helpdesk, or similar roles.\n\nExperience supporting corporate office or HQ environments is preferred.\n\nExperience with endpoint support, printers, meeting room technology, and IT asset management is an advantage.\n\nFamiliarity with video conferencing platforms and workplace collaboration tools is preferred.\n\nFresh graduates with strong technical fundamentals and hands-on support experience may also be considered.\n\nGood troubleshooting and problem-solving skills.\n\nGood understanding of end-user computing and workplace technology.\n\nAbility to troubleshoot laptops, desktops, printers, displays, and peripherals.\n\nFamiliarity with Windows and/or macOS environments.\n\nUnderstanding of software installation and basic software licensing requirements.\n\nBasic understanding of networking, Wi-Fi, and connectivity troubleshooting.\n\nFamiliarity with meeting room and video conferencing technology.\n\nStrong customer service and communication skills.\n\nStrong documentation and follow-up discipline.\n\nAbility to manage multiple support requests and priorities.\n\nAbility to work independently while escalating appropriately.\n\nGood stakeholder and vendor coordination skills.\n\nSkills\nInformation Technology","description_format":"text","description_chars":7564,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-02T08:01:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/zus-coffee-regional-it-executive","json_url":"https://alion.io/job/zus-coffee-regional-it-executive.json","meta":{"generated_at":"2026-11-04T12:52:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3012167},"rest":"https://alion.io/mcp/rest/get_company?id=3012167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzus-coffee-regional-it-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzus-coffee-regional-it-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzus-coffee-regional-it-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zus-coffee-regional-it-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzus-coffee-regional-it-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3600199}},{"tool":"search_jobs","arguments":{"company":"zuscoffee.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3600199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}