{"id":700157,"url":"https://alion.io/job/zushealth-vp-customer-success","title":"VP, Customer Success","company":{"id":686424,"name":"Zus Health","domain":"zushealth.com","url":"https://alion.io/company/zushealth","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":240000,"currency":"USD","period":"year","gross":null,"usd_annual":240000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-07T00:51:44Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-09-24T12:51:06Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"We are looking for a hands-on and knowledgeable healthtech leader that is eager to jump into and build a Customer Success function at a growing healthcare data platform startup. As VP of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers. The successful candidate will drive customer satisfaction, retention, and growth by implementing effective strategies, processes, and metrics. This person will partner with all parts of the organization to ensure our customers are highly engaged and growing their usage of the Zus Aggregated Profile.\nThis role will report to the COO (Chief Operating Officer) and will build and lead a team as Zus grows. We're a remote first company and this person should be comfortable in a hybrid setup where they are either coming into our Boston office or traveling in on a regular basis.\nAs part of our early team, you will be asked to:\nDevelop and execute a comprehensive customer success process and strategy aligned with company objectives\nBuild and nurture strong relationships with key enterprise customers, ensuring their needs are met and exceeded\nDefine and track key metrics and Key Performance Indicators (KPIs) to measure the success of customer engagement, satisfaction, and retention.\nCollaborate with cross-functional teams, particularly sales, to align with overall company Objectives and Key Results (OKRs), contributing to the achievement of broader organizational goals\nDevelop and enhance customer success processes to ensure efficiency, scalability, and a seamless customer experience\nCollaborate with other Zus teams to identify opportunities for upselling, cross-selling, and expanding key accounts while owning customer growth metrics \nOwn the overall Zus revenue number and ensure steady growth, not just by the addition of new customers but by the continued growth of existing customer usage of Zus\nStay abreast of industry trends, competitive landscapes, and emerging technologies to inform how we serve our customers\nCultivate customer advocates by identifying success stories, testimonials, and references to showcase Zus Health's impact on their organizations\nPerform other tasks as assigned\nYou're a good fit for this because you have:\nProven experience in a senior-level Customer Success leadership role, preferably leading teams\nProven experience in an account management or customer success function within a healthcare technology setting, with a focus on value-based care companies\nDemonstrated success in managing enterprise-level customer relationships and growing key accounts\nTrack record of implementing and optimizing customer success processes\nAnalytical mindset with the ability to derive insights from customer data\nStrong understanding of healthcare industry dynamics, regulations, and market trends\nAbility to hit and exceed targets in a fast-paced environment\nExceptional communication, leadership and collaboration skills\nPassion for improving healthcare in the US\nBachelor’s degree in Marketing, Business, or a related field; MBA is a plus\nAbility to travel ~25% of the time to team meetings, client visits and industry conferences","description_format":"text","description_chars":3226,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Digital Health"],"lifecycle":[{"event":"open","at":"2026-09-11T02:42:00Z"}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.506,"p_room":0.28,"age_days":79,"expected_fill_days":38,"reasons":["conf:9","win:tail","crowd:"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":240000,"is_top_pay":true},"html_url":"https://alion.io/job/zushealth-vp-customer-success","json_url":"https://alion.io/job/zushealth-vp-customer-success.json","meta":{"generated_at":"2026-09-25T00:03:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":80,"day_limit":5000,"remaining_today":4920,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}