{"id":3126982,"url":"https://alion.io/job/zwift-training-specialist","title":"Training Specialist","company":{"id":179723,"name":"Zwift","domain":"zwift.com","url":"https://alion.io/company/zwift","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":56500,"max":88500,"currency":"USD","period":"year","gross":null,"usd_annual":88500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T22:51:34Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T15:56:49Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Location: Remote- Eligible US Locations\nAbout the role and about You:\nGreat support starts with great training. When our members hit a snag, our Community Support team gets them back into Watopia and helps them make the most of their Zwift experience. To help support our frontline agents, we’re hiring a hands-on Training Specialist to build and maintain the training they rely on.\nOur training program already has a strong foundation: a structured new hire curriculum, an established design framework, and experienced subject matter expert trainers who facilitate instructor-led training. In this role, you’ll keep that program accurate and effective as Zwift evolves. When products, processes, or policies change, you’ll revise new hire training and build and deploy update training to match. When the team identifies a need for refresh training, you’ll build it. When something new and complex launches, you’ll be a crucial part of supporting it.\nYou’ll be a part of our Content & Learning team, who own training, user-facing self-service content, and the internal knowledge enabling Zwift’s support team. In this role, you’ll also be the subject-matter expert in Seismic, our learning management system, ensuring we’re maximizing the benefits of the tool, keeping groups and enrollments clean, tracking completion and assessment results, and partnering with our BPO partners to close gaps.\nYou’re organized, dependable, and easy to work with. You take direction well, own your work from start to finish, and partner effectively with your teammates. You know when to hold firm on accuracy and when to flex on format or timing. You’re comfortable working outside a defined box: you pick up new tools, figure things out on your own, take on new work as the team’s needs change, and handle shifting priorities with ease. You use AI thoughtfully, knowing where it speeds up work and where human validation is essential.\nWhat you’ll do:\nDevelop new eLearning and instructor-led training (including exams and certifications) to support product launches and updated policies and procedures, while keeping existing training current.\nBuild and deploy refresh training when the team identifies a need, indicated by QA results, Customer Effort Scores, or related performance data.\nHost train-the-trainer sessions to prepare subject matter expert (SME) trainers for seasonal new hire classes and update training rollouts.\nRun regular audits of training materials with SMEs to catch inaccurate, outdated, or missing information. \nBuild and sustain strong working relationships with SME trainers, partner teams, and BPO leaders, rooting feedback in curiosity and respect while openly receiving it in return.\nOwn Seismic (our LMS): managing distribution groups, reporting on completion and assessment results, and working with BPO leaders to close gaps. Explore unused and emerging features, while recommending ones worth adopting.\nWhat we’re looking for:\n2+ years of instructional design, training, or learning and development experience.\nExperience building eLearning, instructor-led training, and assessments using ADDIE or a similar model, with tools such as Articulate or Camtasia.\nFamiliar with Kirkpatrick or a similar model for measuring training effectiveness.\nExperience as an LMS administrator using tools like Seismic (formerly Lessonly), Docebo, or equivalent, including user groups, enrollments, and reporting.\nExperience facilitating virtual training, including train-the-trainer sessions, ideally with globally distributed or BPO teams.\nFlexibility with an eagerness to support your team beyond training when priorities shift, whether for a short-term need or a longer-term change in focus.\nBonus points:\nA passion for cycling, running, or fitness.\nExperience supporting both internal and BPO (outsourced) contact center teams.\nFamiliarity with Zwift, gaming, the software industry, or fitness technology.\n\nIf Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified.\nFor All US Based Full-Time Positions:\nThe base salary for this position ranges between $56,500- $88,500. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.\n\nHow to stand out among the rest:\nYour resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.\nWe strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing . \nZwift, Inc. is an Equal Opportunity Employer.","description_format":"text","description_chars":5323,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness","Mobile Games"],"lifecycle":[{"event":"open","at":"2026-10-23T02:24:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":107500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":88500,"is_top_pay":false},"html_url":"https://alion.io/job/zwift-training-specialist","json_url":"https://alion.io/job/zwift-training-specialist.json","meta":{"generated_at":"2026-10-29T17:56:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26696,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179723},"rest":"https://alion.io/mcp/rest/get_company?id=179723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzwift-training-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzwift-training-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzwift-training-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zwift-training-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzwift-training-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3126982}},{"tool":"search_jobs","arguments":{"company":"zwift.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3126982},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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