{"id":4225704,"url":"https://alion.io/job/zycus-chief-operating-officer","title":"Chief Operating Officer","company":{"id":1784513,"name":"Zycus","domain":"zycus.com","url":"https://alion.io/company/zycus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"Human-in-the-Loop","optional":false}],"status":"live","first_seen_at":"2026-11-13T07:35:10Z","employer_posted_date":null,"last_verified_at":"2026-11-13T07:35:10Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Zycus is looking for a Chief Operating Officer (COO) to lead its global Product, Engineering and Customer organizations.\n\nReporting to the CEO, the COO will own the complete lifecycle from product strategy and engineering execution through implementation, adoption, value realization and retention.\n\nA major part of the mandate will be to accelerate Zycus' evolution toward an AI-native and Agentic AI-driven Source-to-Pay platform, where intelligent agents can understand intent, orchestrate workflows and deliver measurable business outcomes.\n\nThis role is ideal for a senior SaaS or technology leader who can bring together Product, Technology, Professional Services and Customer Success into one high-performing organization.\n\nKey Responsibilities:\nProduct Strategy & Product Management\nOwn Zycus' global product strategy and roadmap.\nDrive the transition toward an AI-native and Agentic AI-led platform.\nIdentify where AI agents can fundamentally redesign enterprise workflows.\nImprove product velocity, prioritization, usability and customer outcomes.\nBuild a strong product organization focused on customer needs and measurable business value.\nEngineering & Technology\nLead the global Engineering, Technology and AI organizations.\nDrive excellence in architecture, scalability, reliability, security and engineering velocity.\nAccelerate capabilities around Agentic AI, AI agents, orchestration, tool use, enterprise APIs, context, memory, evaluation and governance.\nMove AI rapidly from experimentation into reliable, scalable enterprise products.\nDrive adoption of AI-assisted software engineering to improve productivity and speed.\nThe candidate need not be hands-on technically, but must be able to challenge senior Engineering, Architecture and AI leaders.\nCustomer Success & Customer Operations\nLead the global customer organization across:\nCustomer Success\nProfessional Services / Implementation\nTechnical Support\nCustomer Account Management\nAdoption, Renewals and Retention\nThe COO will be responsible for implementation success, product adoption and measurable customer value.\nA key mandate will be helping customers move from AI experimentation toward production adoption of Agentic AI, with clear governance, human-in-the-loop models and measurable outcomes.\nThe role will drive metrics such as time-to-value, adoption, GRR, NRR, renewals and customer satisfaction.\nProduct-Engineering-Customer Integration\nThe COO will create a tighter operating loop between Customers, Product, Engineering and AI.\nThe goal is simple:\nCustomer Need -> Product / AI Insight -> Build -> Deploy -> Learn -> Improve\nThe COO will ensure AI innovation translates into customer adoption and business outcomes, while customer insights rapidly influence product and engineering priorities.\nCompany Leadership\nAs one of Zycus' senior-most executives, the COO will:\nPartner closely with the CEO on strategy and execution.\nHelp shape Zycus' long-term Agentic AI strategy.\nDrive accountability across global teams.\nBuild and mentor strong senior leadership across Product, Engineering, AI and Customer.\nParticipate in major strategic and investment decisions.\nSales and Marketing will remain outside this role, though the COO will work closely with GTM leadership on product differentiation, customer requirements and Agentic AI positioning.\n\nWho We Are Looking For:\nWe are looking for an exceptional leader with a combination of:\nProduct thinking + Technology depth + AI orientation + Customer focus + Operating leadership\nYears of experience are not a constraint. We care more about what you have built, the complexity of problems you have solved and the impact you have created.\nStrong candidates may come from:\nEnterprise SaaS or product technology companies\nHigh-growth technology businesses\nSuccessful startups\nFounder or co-founder roles\nBusiness-unit or general-management positions\nThe ideal candidate will have:\nLeadership experience across at least two of Product, Engineering and Customer, with meaningful exposure to the third.\nStrong understanding of enterprise SaaS and SaaS metrics such as ARR, GRR, NRR, adoption and retention.\nStrong understanding of how Generative AI and Agentic AI are reshaping enterprise software.\nStrong customer and commercial orientation.\nDemonstrated ability to improve execution, speed and accountability.\nWe are particularly interested in people who have built something meaningful, not simply accumulated titles or years of experience.\n\nTechnology & AI Orientation:\nThe candidate should be comfortable discussing:\nGenerative AI and LLMs\nAgentic AI and AI Agents\nAgent orchestration and tool use\nCloud and enterprise application architecture\n\nLeadership Profile:\nWe value:\nExceptional clarity of thinking\nHigh intellectual horsepower\nStrong product judgment\nTechnology depth\nCustomer orientation\nAbility to move between strategy and operating detail\n\nPreferred Background:\nRelevant candidates may currently hold titles such as:\nCOO | President | President & COO | Founder | Co-Founder | EVP | SVP | General Manager | Business Unit Head | Managing Director | CPTO | CPO | CTO | CCO\nCurrent title and years of experience are not determining factors. Strong startup and growth-stage leaders are encouraged to apply.\nSkills\nAgentic AI, Generative AI, LLMs, Large Language Models, SaaS, Technology","description_format":"text","description_chars":5326,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-11-13T07:35:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["seen:0","win:early"],"computed_at":"2026-11-13T08:45:23Z"},"pay":null,"html_url":"https://alion.io/job/zycus-chief-operating-officer","json_url":"https://alion.io/job/zycus-chief-operating-officer.json","meta":{"generated_at":"2026-11-13T08:45:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18129,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1784513},"rest":"https://alion.io/mcp/rest/get_company?id=1784513"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzycus-chief-operating-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzycus-chief-operating-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzycus-chief-operating-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zycus-chief-operating-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzycus-chief-operating-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4225704}},{"tool":"search_jobs","arguments":{"company":"zycus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4225704},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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