{"id":1549544,"url":"https://alion.io/job/zynap-customer-success-manager","title":"Customer Success Manager","company":{"id":689470,"name":"Zynap","domain":"zynap.com","url":"https://alion.io/company/zynap","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1010},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false},{"name":"Looker","optional":true}],"status":"live","first_seen_at":"2026-09-30T13:13:39Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T22:39:08Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About Zynap\nZynap is redefining how companies defend themselves in cyberspace, building the first AI agent workflow platform for preventive cybersecurity.\nOur AI-driven platform acts as the operational brain for security teams, automating what slows them down, connecting what’s fragmented, and transforming threat intelligence into proactive defense. By combining offensive security, threat intelligence, and AI agents, Zynap helps organizations detect faster, respond smarter, and prevent threats before they spread.\nJoin us in shaping the future of cybersecurity, where anticipation, foresight, and action redefine protection.\nAbout the role\nAt Zynap, we're looking for a Customer Success Manager to own the customer relationship end to end, making sure customers consistently realize value from our platform as we scale.\nYou'll be the face and voice of Zynap for your customers, building trusted, long-term relationships with both business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.\nTo succeed, you should be a proactive, customer-first CSM who's comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.\nLocation: Barcelona (city center) · Hybrid. Reports to: Head of Customer Success.\nWhat you'll do\nOwn the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion\nDrive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform\nLead customer enablement: onboarding coordination, hands-on training, and QBRs that demonstrate progress and impact\nProactively identify risks and blockers, and drive timely cross-functional resolution\nAct as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities\nPartner with Customer SEs, Support, Product, and Engineering to deliver a seamless end-to-end experience and represent customer feedback internally\nMonitor, analyze, and act on key customer success metrics\nWhat we're looking for\n3+ years in Customer Success, Account Management, or a similar role at a SaaS company\nExperience managing onboarding, adoption, renewals, and expansion across multiple customers\nAbility to own the customer relationship and drive value realization, risk management, and long-term success\nStrong collaborator, able to work closely with Sales, Technical Services, Support, and Product\nCustomer-centric, proactive, and process-oriented\nExcellent communication skills, with professional fluency in English and Spanish (additional European languages a plus)\nFamiliarity with Salesforce or other CRM tools\nNice to have\nExperience with technical products\nCybersecurity experience or domain knowledge (SOC, MSSP, threat detection, EASM)\nConsulting or project management experience, with a track record of delivering measurable customer outcomes\nExperience with Customer Success platforms (e.g. ChurnZero, Gainsight, Vitally) and BI or analytics tools (e.g. Looker)\nWhat do we offer\nA front-row seat in one of Europe’s most exciting cybersecurity startups.\nHybrid work setup in our Barcelona Office.\nCompetitive salary and benefits package (health insurance & therapy coverage).\nFlexible Retribution Program (meals, transport, childcare, and other tax-efficient benefits).\nA smart, humble, and driven team that genuinely enjoys working together.","description_format":"text","description_chars":3491,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-30T23:49:40Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely 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