Abdallah Hassan Khairy

AI/ML • 35 years • Pasig, Philippines • UTC+08:00 • In office, Partially remote, Fully remote • Work permits: Philippines • Citizenship: Philippines • English: C1 • Available now

LLM Developer

4+ years ML exp

Python

SQL

Active 16 days ago

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Overview

Technical skills

Timeline

Roles

Overview

Quality Analyst with 7+ years of experience in bilingual process compliance and customer-care operations, plus professional experience in Arabic LLM annotation and dataset QA. Has worked with CRM-driven service operations and supported NLP model performance through grammar development and annotation quality checks. Currently upskilling in SQL and pursuing QA-related training.

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Technical skills

Python

SQL

AI/ML

LLM

NLP

DevOps

SLI/SLO/SLA

CI/CD

Management

Google Sheets

Analytics

Microsoft Excel

Timeline

Software Engineering Analyst (Arabic LLM Annotation) • Middle

Accenture • Full-Time

Nov 2022 to Mar 2024 1 Year 4 Months Manila In office

Monitored linguistic data acquisition and curated Arabic annotations to maintain dataset quality and consistency. Developed Arabic grammars to improve NLP performance across dialects and trained models to detect grammatical errors and regional dialects. Completed bug fixing and quality checks on annotated datasets before model deployment.

LLM

NLP

Bilingual Quality Analyst • Middle

Intercontinental Hotels Group • Full-Time

Nov 2019 to Nov 2021 2 Years Manila In office

Reviewed bilingual (English/Arabic) customer-care process compliance and produced quality reports for management. Identified quality gaps and created improvement plans to reduce repeat escalations. Facilitated monthly calibration sessions to align evaluation criteria and coordinated with quality managers on workflow and change initiatives.

Bilingual Customer Care Representative • Middle

Intercontinental Hotels Group • Full-Time

Mar 2015 to Nov 2019 4 Years 8 Months Manila In office

Provided reservation and customer-care support in English and Arabic while meeting CSAT targets. Managed email and chat handling metrics (AHT) using CRM platforms and ensured adherence to service-level commitments. Participated in cross-functional projects focused on improving customer-care workflows.

SLI/SLO/SLA

Reservations Sales Specialist (North American Brands) • Middle

Intercontinental Hotels Group • Full-Time

Dec 2014 to Mar 2015 3 Months Manila In office

Handled reservations by balancing sales and service objectives and tailoring information to caller needs. Used web-based reservation and CRM systems to capture accurate data in real time. Supported consistent execution of reservation workflows for North American brands.