Alexis Loor

Oversees a city-wide fleet of 440+ printers, coordinating incident handling, maintenance, and supply deliveries. Runs help desk operations for print-related service requests with an SLA-focused workflow. Validates printer quota configurations, manages installations, and produces performance reporting for stakeholders.

Leads end-to-end deployment of a Laboratory Information System across clinical environments. Integrates the LIS with diagnostic equipment to reduce data-entry errors and improve lab turnaround time. Provides user training and delivers ongoing higher-level technical support for clinical staff while analyzing operational data for continuous improvement.

Administers virtualization infrastructure and supports corporate LAN environments using terminal deployments. Provides tiered end-user support and manages enterprise print-related operations. Troubleshoots infrastructure and connectivity issues to keep business services running reliably.

Owns SLA compliance strategy for IT service delivery and streamlines workflows to reduce incident response time. Designs call-center support scripts and supervises support agents to improve service quality. Implements information security management controls and supports internal audits to maintain compliance.

Administers enterprise systems including ERP, a queuing solution, and document management platforms. Manages SQL Server and Oracle databases, including user and access administration, and supports operational environments. Maintains CCTV and security-related components such as antivirus and proxy services, including security risk documentation.

Reviews and updates firewall rulesets to align with ISO 27001 and internal SGSI policies. Performs risk assessments and supports server hardening and database security audits. Contributes to internal compliance reviews and supports project-related security governance.

Administers Windows Server environments including Active Directory, Exchange, Lync, and Hyper-V. Configures unified communications components such as Asterisk VoIP and supports enterprise networking with structured cabling and LAN/WAN/WLAN. Provides support for SAP Basis, Microsoft GP, backups, firewalls, and Cisco telephony to maintain production availability.

Provides IT support to enterprise customers including network and device configuration and troubleshooting. Sets up conferencing and virtualization-related tooling and supports mobile device deployments. Manages server infrastructure and core services including Windows domains, Exchange, backups, and security components, along with SAP Basis support.

Delivers help desk and field support including equipment maintenance, data recovery, and server configuration. Manages Active Directory accounts and performs email setup and related administrative tasks. Configures printers and proxy settings and handles connectivity and infrastructure support requests for end users.