Ambuj Kumar

AI/ML • Management: 1-2 years • San Diego, USA • UTC-08:00 • In office, Partially remote, Fully remote • Work permits: United States, India • Citizenship: India • Available now

Technical Program Manager

14+ years exp

Management: 1-2 years

Python

Perl

C++

JavaScript

Active 4 days ago

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Overview

Technical skills

Timeline

Roles

Overview

Technical program and technical leadership professional with 11+ years of experience delivering telecom programs across CDMA, LTE, and early 5G. At Qualcomm, led customer-facing execution including feature roadmap alignment, milestone and dependency/risk management, and escalation ownership across distributed engineering teams, supported by Python/Perl automation. Founder of an AI customer support automation initiative focusing on LLM applications with RAG, semantic search, workflow automation, and human-in-the-loop escalation.

Phone

Technical skills

Languages

Python

Perl

C++

JavaScript

AI/ML

LLM

LangChain

LlamaIndex

Other

FastAPI

Git

Linux

Windows

Rest API

AI Agents

Unix

RAG

Embeddings

Prompt Engineering

TCP/IP

Function Calling

Human-in-the-Loop

Semantic Search

Tool Use

Semantic Search

Timeline

Founder & Product Lead — AI Customer Support Automation Project • Head+

N/A • Cofounder

Jan 2024 to Present 2 Years 8 Months

• Designed an AI-driven customer support automation prototype focused on Tier-1 support automation, knowledge-based responses, ticket classification/routing, escalation, and workflow automation.

• Defined system architecture using LLMs, RAG, embeddings, semantic search, prompt orchestration, function/tool calling, and AI-agent workflows. • Designed customer-to-agent workflows integrating conversational intake, intent/issue classification, knowledge retrieval, business-system

actions, ticketing, and human escalation.

Staff Engineer, Customer Engineering • Lead

Qualcomm • Full-Time

Jan 2012 to Jan 2024 12 Years In office

Owned customer-facing technical execution across CDMA, LTE, and early 5G programs, acting as a key escalation and technical point of contact for critical OEM issues. Led cross-functional feature reviews with roadmap alignment, milestone tracking, dependency management, and risk identification through commercial timelines. Managed high-priority escalations from intake to root-cause analysis, coordinating modem, RF, protocol, validation, and tool teams, and supported 5G bring-up and interoperability in carrier/network labs.

Python

Perl

CDMA/EVDO Protocol Test Engineer • Middle

Palm/HP • Full-Time

Jan 2010 to Jan 2012 2 Years In office

Performed CDMA/EVDO protocol testing, validation, and debugging for wireless systems. Investigated issues via log analysis, reproduced failures, and collaborated with engineering teams to drive troubleshooting and resolution.

Software Engineering Co-op • Middle

Motorola • Internship

Mar 2009 to Jan 2010 10 Months In office

Contributed to mobile software engineering and AGPS-related development and validation activities. Supported software testing and debugging while working alongside engineering teams to address defects and improve reliability.

Engineering Intern • Junior

Qualcomm • Internship

Jan 2007 to Present In office

Supported CPU/bus performance analysis and automation for WCDMA base-station testing. Helped collect and analyze test results and contributed to validation efforts for early engineering activities.

San Diego State University

Master's Degree • Computer Science

San Diego, California