Anurag Singh

AI/ML • Chandigarh, India • UTC+05:30 • Work permits: India • English: B2 • Available now • from $20k per year

Analyst

SQL

Active 1 day ago

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Overview

Technical skills

Timeline

Roles

Overview

Operations professional with 5+ years managing revenue operations, post-sales customer lifecycle, and vendor/compliance workflows in an EdTech/B2C SaaS environment. Led end-to-end process redesigns using cross-functional execution and KPI/SLA improvements. Uses analytics tooling (GA4, SQL, Tableau, Power BI) to support reporting, quality controls, and operational decision-making.

Technical skills

SQL

Analytics

Power BI

Tableau

DevOps

SLI/SLO/SLA

Timeline

Operations Executive • Middle

PlanetSpark • Full-Time

May 2021 to Nov 2021 6 Months In office

Managed customer operations by reducing manual effort and improving service responsiveness. Worked to decrease ticket inflow while improving customer satisfaction within the post-sales support workflow. Coordinated operational execution to support ongoing customer lifecycle needs.

Operations Intern • Junior

PlanetSpark • Internship

Mar 2021 to May 2021 2 Months In office

Resolved customer and teacher support issues through tickets and outbound calls. Supported follow-up processes that resulted in converting prospects to a Pre-Placement Offer (PPO) within two months. Contributed to operational execution during the early post-sales/support workflow stages.

Senior Operations Executive • Senior

PlanetSpark • Full-Time

In office

Supported revenue reporting, quality controls, and audit readiness by coordinating with leadership and cross-functional teams. Strengthened operational controls through improved validation checkpoints, escalation paths, and clearer ownership rules. Increased visibility into operational performance to enable data-driven decision-making.

Assistant Manager – Operations • Lead

PlanetSpark • Full-Time

In office

Led post-sales customer lifecycle operations and partnered with Sales, Finance, Product, and Customer Success to remove workflow bottlenecks. Improved SLA adherence and increased KPI attainment across productivity, accuracy, and SLA metrics. Implemented compliance and ownership/validation processes that reduced partner-related escalations and decreased go-live turnaround time.

Chandigarh University (CU)

Bachelor's Degree • Business Administration

Chandigarh, India