Avinash Bharadhvaz

Administered Windows 10/11 environments for 200+ end users, managing Group Policy, Active Directory users, and Azure AD/Entra ID with MFA and access administration. Deployed and maintained Microsoft Intune policies and enforced compliance baselines and conditional access. Managed SCCM for OS imaging, software packaging and patch deployment, plus full device lifecycle activities. Handled critical incident escalation, provided VIP executive support and onboarding, and documented incident and change processes in ServiceNow aligned with ITIL.

Worked as the sole on-site IT professional for DuPont in Hyderabad, acting as the first point of contact for end-user requests covering hardware, software, and connectivity issues. Managed Active Directory user accounts, security groups, and access rights in coordination with remote infrastructure teams for escalations. Performed OS imaging, IMAC activities, and break/fix work for Windows workstations and laptops, including per-policy hardware replacements. Used SCCM and ServiceNow for software distribution, asset tracking, security patching, and ticket lifecycle documentation following ITIL processes.

Provided on-site EUC support at an industrial site with 150+ endpoints, performing desktop and laptop break/fix, IMAC activities, and peripheral installations including printers, scanners, and barcode readers. Managed Windows OS deployments and configurations using imaging tools, applying security patches and software updates across the device estate. Administered local Active Directory accounts and group memberships, including password resets and account unlocks. Maintained hardware inventory for 150+ assets and produced incident reports with escalations to higher support tiers.

Installed, configured, and maintained Windows XP/7/10 environments and Microsoft Office for 80+ workstations across client businesses. Performed software distribution and patch deployment via SCCM and handled antivirus scans and OS troubleshooting. Managed Active Directory user accounts and password management with basic GPO application. Resolved IT service tickets in BMC Remedy and ServiceNow in line with ITIL, maintaining supporting technical documentation.