Bleron Gashi

AI/ML • Suhareka, Kosovo • UTC+01:00 • Work permits: Kosovo • Can start now

Network Administrator

Active 3 hours ago

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Overview

Technical skills

Timeline

Roles

Overview

Technical and customer support specialist with 3+ years of experience handling phone, email, and live chat inquiries. Experienced in troubleshooting ISP-related issues, managing CRM tickets, and coordinating incident escalations. Currently working in a 24/7 NOC environment performing network monitoring and remote fault resolution.

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Technical skills

Design

Adobe Premiere Pro

Adobe After Effects

AI/ML

ChatGPT

DevOps

Incident Management

Timeline

Network Operations Center (NOC) Operator • Middle

Telkos LLC • Full-Time

In office

Monitored ISP network infrastructure and availability in a 24/7 operations environment. Provisioned OLT and ONU devices for installations and remotely troubleshot outages and network faults. Coordinated with field technicians and incident response teams during service incidents.

Incident Management