Bruno Fagundes

Leads managed IT services for multiple clients, owning infrastructure administration, technical support, security, documentation, and vendor coordination. Manages Windows Server and Active Directory environments including DNS, DHCP, Group Policy, file services, and Microsoft 365 access and permissions. Designs and maintains corporate networks with segmentation and VPNs, and implements monitoring, patching, and PowerShell-based automation. Oversees endpoint protection, web filtering, backup/recovery, and provides Tier 1 to Tier 3 support for 300+ devices.

Served as the sole IT infrastructure and support professional for a transportation organization across a headquarters and multiple branch locations supporting 60+ users. Administered Windows servers, Active Directory, DNS, DHCP, Group Policy, and file and print services, including routine backup operations. Managed LAN/WAN connectivity and site-to-site networking components such as switches, routers, firewalls, and VPNs, handling on-site and remote troubleshooting. Provided Tier 1 to Tier 3 support, onboarding/offboarding, access management, vendor coordination, and incident resolution.