Catalin Borta

Quality Assurance (QA) • Bucharest, Romania • UTC+02:00 • Partially remote, Fully remote • Work permits: Romania • English: B2 • Available in 4 weeks

Support Specialist

4+ years exp

JavaScript

SQL

Active 2 days ago

+40 (755) 066942

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Overview

Technical skills

Timeline

Roles

Overview

Application Administrator providing level 3 support for digital signing platforms with hands-on API troubleshooting and production monitoring. Works with SOAP/REST integrations, incident investigation, alert response, and operational support, including authentication configuration and log-based root cause analysis.

Technical skills

JavaScript• Junior • 4y+

SQL• Middle • 3y+

DevOps

Grafana• 3y+

Rest API• 3y+

Postman• 3y+

SoapUI• 3y+

Timeline

Application Administrator • Middle

certSIGN • Full-Time

Mar 2023 to Present 3 Years 5 Months Bucharest In office

Provided level 3 support for digital signing platforms in production environments, investigating incidents and service disruptions. Troubleshot integration issues by testing SOAP and REST APIs and analyzing certificate, request, and token-based authentication problems in PKI setups. Monitored metrics and alerts with Grafana, handled escalations via Jira/OTRS, and performed operational actions such as log analysis and controlled restarts.

SoapUI

Postman

Rest API

Grafana

SQL

Jira

Universitatea Politehnica

Bachelor's Degree • Logistics

2018–2022 Bucharest, Romania

Support Specialist • Middle

GEFCO Romania • Full-Time

Jun 2021 to Sep 2021 3 Months Bucharest In office

Assisted in testing a new application and collaborated with the team to analyze problems and develop solutions. Worked with internal platforms related to transports, orders, and auctions, supporting day-to-day operations and issue investigation. Coordinated with internal stakeholders to address problems affecting service delivery.