Chase Thielbar

• Managed operations across luxury and conventional apartment communities ranging up to 456 units.

• Led teams of up to 10 employees, fostering accountability, engagement, and professional development.

• Increased RepX customer satisfaction score from 687 to 800 through service improvements and resident engagement initiatives.

• Maintained 96% occupancy while exceeding the company's 93% occupancy goal through retention and leasing strategies.

• Oversaw annual operating budgets, forecasting, expense management, and financial reporting.

• Directed renovation and capital improvement projects while coordinating contractors and vendors.

• Strengthened client and ownership relationships through transparent communication and performance reporting.

• Selected for Greystar's Rising ACM Star Leadership Program in recognition of leadership potential and operational performance.

• Improved operational processes that increased efficiency across maintenance, leasing, and resident services.

• Collaborated with cross-functional partners to achieve business objectives and improve customer experience

• Directed the activities of the leasing and maintenance staff in a manner that allowed the community to reach and exceed occupancy goals in a timely manner.

• Oversaw all sales activities, including assigning leads, tracking pitches and closing rates, and reviewing leasing paperwork .

• Audited files and resident satisfaction survey results to ensure compliance with company policy and industry standards.

• Implemented and marketed all resident retention programs by researching, analyzing and comparing other local programs and to create a unique program that would fit the communities needs.

• Assisted in the preparation of an annual budget and financial reports for 264-unit complex.