Darshan Choudhari
Darshan Choudhari

Darshan Choudhari

AI/ML • Available in 2 weeks
Quality Assurance Engineer
Active 2 days ago
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Overview
Technical skills
Timeline
Roles

Overview

Payments Operations and customer experience professional with 3+ years at Amazon, supporting US and Canada marketplaces in the Specialty Payments team. Experience includes gift card operations, fraud investigation, suspicious activity reviews, refund-abuse cases, and customer issue resolution via email/tickets and chat/VChat, with strong operational metrics focus. Previously worked as a manual QA tester performing functional testing, defect reporting in JIRA, and collaborating with developers and business analysts.
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Technical skills

DevOps
SLI/SLO/SLA

Timeline

Associate – Operations (Specialty Payments) • Middle
Amazon • Full-Time
Jun 2023 to Present 3 Years 3 Months In office
Supported Amazon US and Canada customers in the Specialty Payments team, handling email and ticket-based cases for gift cards, fraud, Amazon Vine, and marketing queries, with additional chat/VChat support. Managed a high volume of customer contacts daily while meeting top/bottom box and handling-time targets. Conducted gift card fraud investigations (suspicious activity, misredeemed cards, refund abuse), performed lock/unlock and balance checks, and resolved eligible cases using goodwill compensation with strong process adherence. Collaborated with internal teams to deliver accurate, timely outcomes and received multiple customer obsession and spot awards.
Quality Assurance Tester • Middle
Chalak.co • Full-Time
Oct 2022 to May 2023 7 Months In office
Performed manual and functional testing for web and mobile applications based on business requirements. Created and executed test cases, and identified, documented, and tracked defects in JIRA. Worked with developers to support timely resolution and contribute to reliable releases.
Quality Assurance Tester • Middle
Babel Media Pvt. Ltd. • Full-Time
Jun 2022 to Aug 2022 2 Months In office
Conducted manual testing for web applications, executing functional test cases and reporting defects. Documented issues and worked with business analysts and development teams to support successful software releases. Contributed to product quality through detailed testing and issue tracking.