Dhatri V
Dhatri V

Dhatri V

AI/ML • Management: 3-5 years • 30 years • Bengaluru, India • UTC+05:30 • Fully remote • Work permits: India • Citizenship: India • Available in 5 weeks • from $50k per year
Analyst
Management: 3-5 years
Active 2 days ago
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Overview
Technical skills
Timeline
Roles

Overview

IT Service Management and service delivery professional with close to 9 years of experience across incident, problem, change, and release management, service reviews, and continuous service improvement. Skilled in SLA/KPI governance, service performance reporting, trend analysis, and stakeholder communications, including dashboarding with Power BI.
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Technical skills

Analytics
Power BI
Tableau
Microsoft Excel
DevOps
Incident Management
SLI/SLO/SLA

Timeline

ITSM Analyst • Middle
Fidelity • Full-Time
Feb 2021 to Present 5 Years 7 Months Bengaluru In office
Manage ITSM processes including incident, problem, change, and release management, plus service review and continuous service improvement. Monitor SLAs, KPIs, and service performance metrics, analyzing trends and recurring issues. Build and maintain Power BI dashboards and ITSM reporting for management, and lead service review communications with stakeholders and cross-functional teams.
Incident Management
ITSM
Power BI
SLI/SLO/SLA
Service Coordinator • Middle
IBM • Full-Time
Oct 2017 to Jan 2021 3 Years 3 Months In office
Coordinate incident management activities to support timely resolution of service disruptions and customer-impacting issues. Participate in problem management work by analyzing incidents for recurring causes and improvement opportunities. Provide reporting on service failures and collaborate with customers and support teams to ensure service completion and compliance with operational requirements.
Incident Management
ITSM