Dim Karaferis
Dim Karaferis

Dim Karaferis

AI/ML • 42 years • Athens, Greece • UTC+02:00 • Work permits: Greece • Available in 2 weeks
Support Specialist
Active 2 days ago
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Overview
Technical skills
Timeline
Roles

Overview

IT desktop support professional with Tier III helpdesk experience in enterprise environments and a background in IT administration. Skilled in incident resolution, endpoint and user support, and improving reliability through monitoring and patching. Hands-on experience includes Microsoft infrastructure tools and security/service platforms used in support workflows.
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Technical skills

Cybersecurity
Active Directory
Tanium
Nessus
DevOps
Azure

Timeline

Helpdesk Specialist / IT Desktop Engineer Tier III • Middle
Teleperformance • Full-Time
Nov 2024 to Present 1 Year 10 Months In office

Provided tier III helpdesk and desktop support for an enterprise environment. Handled troubleshooting for hardware and software issues, managed user/support workflows, and supported end users. Improved problem-solving effectiveness and contributed to higher system reliability through proactive monitoring and patching.

Active Directory
Azure
ServiceNow
Tanium
Nessus
IT Admin • Middle
PCmaniacs • Part-Time
May 2024 to May 2025 1 Year In office

Administers IT services and supports internal users as part of an enterprise IT setup. Handles IT administration tasks related to endpoint and user access support as described in the role context. Focuses on maintaining stable operations and assisting with day-to-day technical support needs.

IT Admin • Middle
Gnet • Full-Time
Feb 2002 to Dec 2002 10 Months In office
Performed IT administration duties and supported users and systems. Managed administrative tasks related to internal IT operations and endpoint/user support. Focused on maintaining reliable service availability for internal needs.