Overview
Technical skills
Timeline
Roles

Overview

Technical project and delivery manager with 5+ years in banking IT, focusing on converting business needs into requirements, acceptance criteria, and delivery plans. Experienced in coordinating cross-team changes with external partners from requirement definition through testing, release, and support. Uses API and SQL-focused analysis and has applied LLMs for technical prototyping.
Phone

Technical skills

SQL
DevOps
Rest API
Windows Server
Windows
AI/ML
LLM
QA
Postman
Management
Confluence

Timeline

Deputy Head of Remote Banking Services Department • Head+
Bank Kuznetsky • Full-Time
Jan 2021 to Present 5 Years 8 Months Penza Partially remote
Managed requirements with internal stakeholders, analyzed impacted systems, and defined acceptance criteria including negative scenarios. Coordinated work across backlog and vendor delivery cycles, assessing how priority changes affect schedules, dependencies, and testing. Oversaw cross-team changes from requirements and test environment setup through acceptance, release, and ongoing support, handling multiple concurrent directions and delegating tasks within a team.
Rest API
SQL
LLM
Technical Support Specialist (VТB project) • Middle
Bell Integrator • Full-Time
Jan 2018 to Jan 2020 2 Years In office
Investigated B2B incident cases across banking systems and coordinated resolution with involved teams. Prepared and maintained technical documentation and worked with SSL certificates as part of issue handling. Focused on diagnosing production problems and ensuring correct communications between stakeholders for faster recovery.
Senior Technical Support Specialist (Remote Banking) • Senior
Bank Kuznetsky • Full-Time
Jan 2014 to Jan 2018 4 Years In office
Provided client-online banking support and handled complex incident diagnostics. Produced reusable solutions for recurring issues and supported stable operation of remote banking services. Collaborated with internal teams to identify root causes and implement practical fixes.
System Administrator • Middle
Penzensky Greenhouse Combine • Full-Time
Jan 2012 to Jan 2013 1 Year In office
Administered Windows Server and supported internal network and user infrastructure. Delivered technical support for the corporate website and handled routine troubleshooting. Ensured continuity of local services and resolved issues affecting users and the site.
Windows Server