Dutt Mm
Analyst
Active 1 day ago
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Overview
Timeline
Overview
Business Systems Analyst with 5+ years of experience in revenue operations and GTM system administration, automation, and integration. Focuses on operational efficiency through documentation, requirements traceability, and cross-functional coordination, delivering reporting and workflow improvements. Hands-on experience includes Zendesk support for systems onboarding and process optimization.
Timeline
Senior Business Analyst
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Senior
Infosys USA
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Full-Time
Improved data entry efficiency across GTM teams and reduced administrative overhead for sales partners. Analyzed credit portfolio performance and delinquency trends to support operational decision-making. Supported onboarding of new systems team members by optimizing Zendesk-based setup and handover processes.
Zendesk
Business Systems Analyst
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Middle
Tech Mahindra
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Full-Time
Mapped and improved business processes to increase lead conversion rates for GTM teams. Improved reporting data quality to achieve high accuracy in downstream analytics. Reduced volume of reporting requests per quarter through better data handling and addressed defects before production deployments.
Data Analyst
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Middle
DXC Technology
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Full-Time
Produced and maintained operational reporting while ensuring compliance requirements were met. Improved consistency across 15+ recurring reports and supported audit readiness for healthcare data processes. Updated authorization review workflows to reduce rejection rates and contributed to healthcare analytics applications for CMS-aligned compliance.