Overview
Technical skills
Timeline
Roles

Overview

Network professional with 5+ years of experience supporting multi-site enterprise and service-provider environments. Hands-on work includes IP/MPLS core administration, routing and switching, VPN connectivity, and incident/SLA-focused network operations. Uses Python for network provisioning and monitoring and coordinates network expansions and troubleshooting across multi-vendor platforms.

Technical skills

Python• Middle • 4y+
DevOps
AWS
Azure
Incident Management• 6y+
SLI/SLO/SLA• 6y+

Timeline

IP Core Network Engineer Middle
Liquid Intelligent Technologies (LIT) Full-Time
Aug 2022 to Present 4 Years In office
Administered IP/MPLS core and enterprise network infrastructure for multi-site connectivity across branches and client locations. Implemented and maintained secure routing, switching, and VPN solutions for enterprise and carrier-grade services. Performed configuration and traffic-policy work to enforce secure network operations and access control, and resolved routing, switching, and connectivity issues across a multi-vendor environment. Automated provisioning/monitoring with Python and supported high availability and SLA compliance during upgrades and migrations.
Python
Incident Management
SLI/SLO/SLA
Network Operations Center Technician Middle
Liquid Telecom Uganda Full-Time
Nov 2020 to Jul 2022 1 Year 8 Months In office
Monitored core, access, and enterprise networks to detect faults and service degradation in real time. Diagnosed routing, switching, and WAN connectivity issues and coordinated resolution with internal teams to maintain SLA compliance. Managed network incidents end-to-end, supported enterprise customers across multiple sites, and tuned alerts to reduce false positives while improving escalation and MTTR.
Incident Managementsince 2020
SLI/SLO/SLAsince 2020
Access Network Technician & Customer Support (Intern) Junior
Liquid Telecom Uganda Internship
Jul 2020 to Oct 2020 3 Months In office
Troubleshot wired and wireless connectivity issues for enterprise and retail customers. Assisted with configuration and optimization of access network equipment, handling a high volume of connectivity incidents. Helped develop troubleshooting procedures aimed at reducing incident resolution time.
Makerere University Kampala
Bachelor's Degree Software Engineering
2015–2019 Kampala, Uganda
ICT Instructor & IT Support Personnel Executive
Penta-B Vocational Institute Limited Full-Time
Feb 2017 to Jun 2019 2 Years 4 Months In office
Delivered training in networking fundamentals and supported ICT systems for staff and students. Administered LAN infrastructure and provided IT support, including system maintenance and hardware troubleshooting. Supported classroom and operational IT needs through first-line technical helpdesk activities.