Enny Mensa

Designed and maintained secure Azure infrastructure for enterprise healthcare workloads. Owned production reliability practices including SLOs, incident triage, and post-incident remediation. Built platform automation and observability across monitoring stacks, and operated AKS for resilient microservices. Implemented governed CI/CD and integrated Azure-based LLM services with security and compliance controls.

Built and operated secure AWS infrastructure for customer-facing retail applications and environments. Automated provisioning and deployments using Terraform and CI/CD pipelines, while integrating security checks into the delivery workflow. Implemented access controls, encryption and secrets practices, and led observability with Splunk and Dynatrace for earlier detection and reduced recovery time. Supported EKS workloads and managed real-time data pipelines while handling critical incident escalation and follow-up actions.

Supported availability, performance, and operational stability for healthcare applications across Azure and AWS. Defined health metrics and monitoring targets, building dashboards and alerting for earlier detection using CloudWatch and Grafana. Participated in on-call rotations, coordinated incident triage and restoration, and ran post-incident root cause analyses to update procedures. Standardized environment provisioning using Terraform and AWS CloudFormation, and improved release reliability with health checks, autoscaling, and rollback mechanisms.

Monitored critical healthcare systems in a 24/7 environment and escalated incidents to minimize disruption to clinical operations. Managed a service-request workflow from triage through resolution, including workstation, application, and connectivity issue diagnosis. Validated releases, patches, upgrades, and configuration changes to confirm correct post-deployment behavior. Maintained HIPAA-aligned endpoint and data-protection requirements and created support documentation and troubleshooting guides.