Ibrahim Alaidaros

AI/ML • Jeddah, Saudi Arabia • UTC+03:00 • Work permits: Saudi Arabia • Available now

Support Specialist

Python

MATLAB

Online

Invite to interview

Download CVCV

Overview

Technical skills

Timeline

Roles

Overview

Multidisciplinary professional with experience across customer operations and technical support, plus industrial electrical and operations/commercial work in Saudi Arabia, Oman, and Turkey. Has hands-on support experience using Zendesk and a strong background in data/analytics and technical tools listed in skills.

Phone

Technical skills

Python

MATLAB

Analytics

Microsoft Excel

Power BI

Marketing

Amplitude

Management

Jira

Microsoft Office

Design

AutoCAD

DevOps

SLI/SLO/SLA

Timeline

Technical Support & Customer Operations Specialist • Middle

Teleperformance Spain • Full-Time

Nov 2021 to Jan 2023 1 Year 2 Months Istanbul In office

Provided Arabic technical support to customers via Zendesk during the COVID-19 period. Resolved user issues and supported day-to-day customer operations while monitoring service performance. Focused on maintaining strong SLA and CSAT results and handling support communications end to end.

Zendesk

Jeddah College of Technology

Associate's Degree • Electrical Power Technology

2019 Jeddah, Saudi Arabia