Jaeha Lee

Led IT and information security operations for a multi-campus organization, setting service targets and resilience priorities aligned with business needs. Coordinated a portfolio of IT services and vendor support covering incidents, problems, and ongoing operational requirements. Delivered SSO-related migrations and WiFi performance improvements, while managing Google Workspace, Microsoft 365, and identity/access controls. Supported helpdesk operations using Jira and developed security policies and awareness activities.

Owned IT and information security leadership across HQ, manufacturing sites, and an R&D center, managing an internal team and outsourced support for end-user services. Drove IT strategy, vendor and budget management, business continuity, and enterprise infrastructure initiatives including hybrid work. Led an Azure cloud migration across multiple sites with phased execution and continuity controls, coordinating user training and operational monitoring. Managed incident/problem coordination with providers and handled governance and compliance activities covering risk, IAM/DLP/MDM, and security incident response.

Led IT service operations across Spain and Portugal, covering enterprise infrastructure, end-user services, cybersecurity, and IT governance with external providers. Managed SLAs and service performance for a large services and vendor portfolio, coordinating incident, problem, and change management. Planned and delivered enterprise migrations involving Oracle ERP and telephony systems while coordinating stakeholders and provider delivery. Improved helpdesk efficiency via Jira and reduced telecom costs through VoIP implementation, maintaining stable operation of core services over multiple years.

Built and delivered secure banking escrow payment solutions, focusing on security, certification, and payment capabilities. Planned and oversaw technical delivery for systems requiring strong operational assurance and secure transaction handling. Coordinated development activities to support secure e-payment functionality and related infrastructure needs.

Managed 24/7 eCommerce and payment-gateway operations with a focus on service performance under SLA and KPI targets. Ensured reliable operations for mission-critical payment workflows and coordinated operational responsibilities for continuous availability. Oversaw service monitoring and operational control processes to meet business service expectations.

Developed multimedia software and automation solutions and contributed to future business development activities. Participated in research initiatives including Silicon Valley-related exploration and development planning. Worked on technical deliverables supporting both product development and experimental future technology directions.