Jemuel Del Carmen

Provided remote technical support for multiple client environments, troubleshooting Windows workstations and servers as well as Microsoft 365, email, VPN, printers, and connectivity issues. Administered Microsoft 365 services including Exchange Online, Active Directory, Microsoft Entra ID, and Google Workspace, handling user access, onboarding, and troubleshooting. Supported Windows Server and Remote Desktop Services by addressing login, profile, storage, application availability, and session issues. Investigated suspicious email and sign-in activity using Microsoft 365 tools and maintained detailed service tickets.

Provided enterprise technical assistance to end users for workstation, application, access, and connectivity issues. Diagnosed incidents, guided users through resolution steps, and escalated complex cases to the appropriate teams. Maintained clear service-ticket documentation throughout the support workflow.

Supported desktop computing environments including Windows operating systems, business applications, user access, and endpoint connectivity. Installed and maintained workstations and related equipment, including hardware peripherals, drivers, and software support. Handled escalated incidents and collaborated with technical teams to restore service.