Jonathan Akuffo
Support Specialist
Active 8 days ago
+49 (178) 5586826 Invite to interview
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Overview
Technical skills
Timeline
Roles
Overview
IT support and systems administration professional with 10+ years of experience supporting enterprise technology environments, users, and networks through incident troubleshooting and service operations. Has worked on enterprise connectivity and mobile solutions, including customer-facing technical support, monitoring, and escalation coordination. Currently pursuing an MSc in Cyber Security to build expertise in threat detection, incident response, vulnerability assessment, and data protection.
Technical skills
DevOps
SLI/SLO/SLA
Cybersecurity
GDPR
ISO 27001
Wireshark
Timeline
Arden University
Master's Degree •
Cyber Security
Mobile Solutions Analyst
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Middle
Telecel Ghana
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Full-Time
Supported the development, testing, and deployment of scalable mobile technology solutions based on business requirements. Monitored mobile platform performance, investigated application/system issues, and provided technical troubleshooting during rollout. Contributed to reduced downtime through proactive monitoring and performance analysis, while supporting security and data-protection compliance requirements.
Fixed Solutions Analyst
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Middle
Vodafone Ghana
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Full-Time
Designed and supported enterprise connectivity solutions including MPLS, VPN, and broadband services. Provided technical support to enterprise customers, diagnosing connectivity and network problems and coordinating resolution with relevant teams. Supported pre- and post-sales technical activities and improved reliability and service continuity while maintaining security and enterprise security procedures compliance.
Technical Support Representative
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Middle
Vodafone Ghana
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Full-Time
Delivered high-volume customer technical support, resolving network, device, and service-related incidents across support channels. Achieved strong first-call resolution and reduced support backlog by improving triage and troubleshooting workflows. Escalated complex cases appropriately and supported customers with secure device configuration and safe technology usage while following information-security procedures.
Customer Service Representative
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Middle
Vodafone Ghana
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Full-Time
Handled a high volume of customer inquiries related to SIM issues, mobile services, device configuration, and account problems. Improved accuracy for SIM swaps and service activations and supported device/service activation and troubleshooting. Logged and tracked customer cases in CRM systems with timely escalation and follow-up for customer adoption of mobile products and services.