Kamal Kishor Mahto
Support Specialist
5+ years exp
PowerShell
Active 8 days ago
+49 (179) 2237952 Invite to interview
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Overview
Technical skills
Timeline
Roles
Overview
IT Support Engineer with experience delivering 1st/2nd line support for Windows environments and Microsoft 365 services. Worked in ticket-based operations, assisting with Active Directory-related administration, DNS/DHCP tasks, and user/device onboarding while supporting remote troubleshooting. Currently pursuing a Master’s in Cyber Security while applying security-focused support practices.
Technical skills
PowerShell• Junior • 5y+
DevOps
Azure
Hyper-V
SLI/SLO/SLA
Windows Server• 14y+
Cybersecurity
Microsoft Defender
Microsoft Entra ID
Sophos
Wireshark
Timeline
IT Support Engineer (Trainee)
•
Junior
Fortray Global Services Limited
•
Full-Time
Provided 1st and 2nd line IT support for end users across Windows and Microsoft 365 services. Managed an ITSM ticket queue, resolving the majority of incidents within SLA and escalating complex cases to senior engineers. Supported remote device and software setup, troubleshooting, and issue resolution to reduce downtime. Performed basic system administration including Active Directory and DNS/DHCP tasks and assisted with O365 permission support.
Windows Server
IU International University of Applied Sciences (IUBH Internationale Hochschule)
Master's Degree •
Cyber Security
Junior IT Support
•
Junior
Qubexon Global Solutions
•
Full-Time
Handled Tier 1 end-user support for connectivity, email, and VPN issues using a ticketing workflow. Managed onboarding and device configuration and performed patch management via endpoint management tools. Coordinated upgrades and software deployments with other teams to minimize service disruption. Used PowerShell scripts and diagnostic tooling for proactive system and network checks to reduce downtime.
Jira
PowerShell
Trainee IT Support
•
Junior
Qubexon Global Solutions
•
Full-Time
Assisted with installation, configuration, and maintenance of Windows and Linux systems for day-to-day operations. Supported Active Directory and Microsoft 365 user account setup, access controls, and password management. Provided first-level troubleshooting for hardware, software, and network issues and documented recurring problems. Created internal troubleshooting notes to help reduce repeated ticket volume.