Laura O'reilly

Support • Madrid, Spain • UTC+01:00 • Partially remote • Work permits: Spain • English: B2 • Available now

Support Specialist

Active 3 days ago

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Overview

Bilingual English-Spanish professional with customer-facing experience and prior Level-1 IT helpdesk support. Used Zoho CRM to record and follow up client and patient enquiries, and supported users with routine IT issues via a helpdesk ticketing system.

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IT Support Specialist • Middle

Esat • Full-Time

Dublin In office

Provided Level-1 IT support to around 250 users by logging, monitoring, and following up incidents through the Royalblue Helpdesk system. Supported users with routine technical and computer-related issues, adjusting explanations to different technical confidence levels. Managed day-to-day helpdesk requests and ensured timely resolution of reported problems.