Leena Naidu
IT Operations Specialist
Management: 6-10 years
SQL
PowerShell
Active 1 day ago
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Overview
Technical skills
Timeline
Roles
Overview
IT Operations leader with 15+ years of experience in troubleshooting, incident and request management, and application monitoring across global teams. Hands-on support expertise includes O365 and Windows environments, alongside ServiceNow-based service delivery and knowledge management improvements. Experienced in coaching teams, coordinating escalations and outages, and producing RCA and operational insights to reduce recurring issues.
Phone
Technical skills
SQL
PowerShell
DevOps
Windows
VPN
Incident Management
Wi-Fi
Azure
Platform Engineering
SLI/SLO/SLA
Cybersecurity
Active Directory
Microsoft Defender
Microsoft Defender for Cloud
Databases
MS SQL
Timeline
Project Manager (Short Term Contract)
•
Lead
Petronas Digital Sdn Bhd
•
Contractor
Led product operations to ensure stability, availability, and performance of enterprise applications. Drove incident management and root-cause analysis to identify systemic risks and implement preventive measures. Provided technical oversight for MSSQL investigations, including log analysis and data validation. Coordinated with development and infrastructure teams to resolve integration issues and improve service reliability.
Incident Management
MS SQL
Technical Specialist
•
Middle
Standard Chartered Malaysia (SCB)
•
Full-Time
Led and coached global support teams through incident and request handling across multiple channels. Managed escalations, ensured service desk operations met SLA targets, and coordinated with incident management and security teams during outages. Supported desktops, O365, Windows, VPN, Wi-Fi, printers, and mobile devices with remote troubleshooting and documentation. Served as a POC for Remedy-to-ServiceNow migration and contributed to UAT readiness while improving governance and knowledge management.
Incident Management
ServiceNow
Service Desk
Microsoft Office
SharePoint
OneDrive
Microsoft Teams
Windows
VPN
Wi-Fi
Business Security Administrator (Logical User Access Identity & Access Management L2)
•
Middle
AIG Shared Services
•
Full-Time
Executed global IT service and access provisioning requests within SLA timelines. Collaborated with security administrators on application provisioning, reporting, and compliance activities. Managed access for 200+ applications, including user ID lifecycle, maintenance, and periodic reviews. Monitored application and database logs and produced reports to identify gaps during audits and support remediation.
HP System Analyst
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Middle
Hewlett Packard Enterprise Services
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Full-Time
Acted as a first point of contact for team queries, escalations, and executive requests from Shell customers. Logged, tracked, and managed tickets across multiple queues while ensuring SLA-driven resolution. Administered user accounts in Active Directory for joiners and admin access, and processed requests for hardware, software, and file-sharing services. Managed functional mailboxes and collaborated with QA and global teams on issue resolution and process improvements.
Active Directory
Administrator (Assistant to Head of Global Storage Operations)
•
Head+
T-Systems Malaysia Sdn Bhd
•
Full-Time
Provided administrative assistance to the Head of Global Storage Operations within the storage operations team. Supported internal coordination to help the team process operational requests and maintain continuity of work.
Assistant Supervisor (Legal and Risk Management Manager)
•
Lead
Royal Selangor Pewter
•
Full-Time
Assisted the Legal and Risk Management Manager with day-to-day operational support and coordination. Supported management activities related to legal and risk operations as directed within the organization.
University of Manchester
Non-Degree Program •
Computer Science (NCC International)