Mohammed Al-Remawi
Business Analyst
Management: 3-5 years
C#
Active 24 days ago
Invite to interview
Download CVCV
Overview
Technical skills
Timeline
Roles
Overview
Business Analyst and application support professional with experience covering requirements work (BRDs, user stories, acceptance criteria), as-is/to-be and gap analysis, and Agile delivery support. Previously led application support operations, managed SLAs and escalations, and worked on client issue resolution involving Windows services and Active Directory. Supported a migration from .NET MAUI to Flutter by translating business workflows and requirements for development.
Phone
Technical skills
C#
C#
.NET
AI/ML
Claude
ChatGPT
Replit
DevOps
Windows
SLI/SLO/SLA
Management
Jira
Agile
Scrum
Waterfall
Cybersecurity
Active Directory
Mobile
MAUI
Analytics
Power BI
Design
Figma
Timeline
Business Analyst
•
Middle
eSense Software
•
Full-Time
Collected and documented business requirements using BRDs, user stories, and acceptance criteria. Performed as-is/to-be and gap analysis to identify process and system enhancements, and supported Agile planning and backlog refinement. Validated implemented changes during UAT and managed change requests, including business impact and dependencies. Contributed to solution validation and supported a migration from .NET MAUI to Flutter by communicating requirements to developers.
Replit
ChatGPT
Application Support Team Leader
•
Lead
eSense Software
•
Full-Time
Led the application support team by managing daily operations, prioritizing workload, and monitoring team performance. Tracked SLA and KPI performance to ensure reliable service delivery. Coordinated escalations across support, DevOps, development, QA, and PMO teams, while managing bugs, tickets, hotfixes, releases, and scheduled updates across client environments.
SLI/SLO/SLA
Application Support Specialist
•
Middle
eSense Software
•
Full-Time
Provided technical and business support to clients by analyzing and prioritizing issues according to severity, priority, and SLA requirements. Investigated, reproduced, and troubleshot application bugs and business-process-related problems, then documented complete issue details for escalation to development and QA. Participated in testing, hotfixes, and deployments, and supported users with guidance on application functionality and workflows.
Client Support Engineer
•
Middle
iHorizons
•
Full-Time
Handled client technical issues end-to-end, from investigation through resolution, while maintaining communication with stakeholders. Troubleshot application and system problems and escalated complex cases to the right technical teams. Performed diagnostics involving Windows services, Active Directory, and client environments, and used scripts and procedures to resolve incidents and confirm closure.
Windows
Active Directory
Application / Technical Support
•
Middle
RealSoft
•
Full-Time
Provided application and technical support to users by investigating reported incidents and troubleshooting application, system, and network-related problems. Analyzed technical issues and coordinated with relevant teams to ensure timely resolution. Supported stable and reliable system operations for clients through ongoing assistance and issue follow-up to closure.