Mostafa Elmnaoui
Support Specialist
Active 2 days ago
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Overview
Technical skills
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Roles
Overview
Trust & Safety professional with 5+ years of experience in high-volume content moderation and quality assurance in technology-platform operations. Experienced in content policy enforcement, risk assessment and escalation, quality audits, and KPI/SLA monitoring, with analytical work supported by Microsoft Excel.
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Technical skills
AI/ML
LLM
Analytics
Microsoft Excel
Timeline
Quality Support Analyst
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Middle
Teleperformance Spain
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Full-Time
Audited high volumes of cases against content policy and quality standards, identifying decision errors and recurring adherence gaps. Performed root-cause analysis on quality issues and translated findings into structured feedback to improve policy consistency. Monitored quality KPIs and risk patterns, escalating high-priority cases through established procedures while supporting continuous process improvement.
Content Moderator
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Middle
Teleperformance Spain
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Full-Time
Reviewed content at high volume using detailed policy requirements, maintaining accuracy and productivity against KPIs. Assessed and escalated policy violations and high-risk cases to specialist teams according to established workflows. Adapted to policy and tooling changes while preserving documentation, compliance, and risk-aware decision-making in operational queues.