Nachappa Ca

Built automated workflows to generate and distribute daily infrastructure health reports on a scheduled basis. Used service account authentication for report generation and automated email delivery to relevant stakeholders. Added automated screenshot capture and report attachments to improve monitoring visibility and reduce manual reporting effort.

Designed and implemented an automation flow that creates ServiceNow tickets from Outlook inputs. Reduced manual effort by standardizing ticket creation and minimizing delays. Improved operational efficiency by enabling faster, more consistent incident logging for support teams.

Planned and executed an enterprise-wide antivirus version migration with pilot testing and phased deployment. Coordinated endpoint and server migration activities to avoid business disruption and maintain security compliance. Monitored migration progress and worked with IT, infrastructure, and security teams to resolve issues and validate readiness.

Managed Microsoft Azure infrastructure, including network and storage components, to support reliable and scalable operations. Administered identity and access controls using RBAC and multi-factor authentication policies, and resolved access-related incidents. Monitored Azure performance and handled NOC operations, including automation tasks with Azure Automation and Power Automate.

Provided support for authentication and access issues, including login failures, MFA resets, and permission-related requests. Administered enterprise access and identity workflows in line with security policies and supported Azure VM operations. Analyzed logs and performance signals to troubleshoot incidents and maintain operational continuity using ServiceNow and PowerShell.

Handled end-user support for infrastructure, authentication, and access-related technical issues. Performed incident troubleshooting and coordinated with internal IT teams to close incidents and maintain service continuity. Supported users with account and permission issues while following service delivery processes.