Neeti Neekhra

Supported business analysis across multiple projects for a global law firm and a banking client, focusing on requirements definition and delivery support. Created BRDs, use cases, and BPMN-based process documentation and supported COTS and time-entry/procurement/testing initiatives. Designed and supported APIs for banking applications, coordinated with QA teams using Jira, and led stakeholder training and post-deployment demos. Also contributed to integrations with internal systems and a procurement platform and managed product backlogs with daily scrum/estimation activities.

Collaborated with project managers and senior stakeholders to define scope, plans, and requirements for card-product-related delivery. Developed business and system requirement documents, configured credit card products within a card management system, and performed data analysis with SQL to validate results. Coordinated cross-functional teams and vendors on Content API and AWS integration, and led a team of business analysts while managing client engagement for configuration customizations.

Provided product and feasibility support to product owners for health insurance initiatives using technical and data insights. Conducted claims-system gap analysis, authored detailed user stories and business-case documentation, and supported validation through UAT from the policyholder perspective. Built UML-based use case models and diagrams, managed UI/GUI testing, and helped maintain traceability between policy and claim components while coordinating vendor patching and upgrades.

Performed requirements and analysis for P&C insurance and claims initiatives, including identifying process bottlenecks and supporting effort estimation. Produced documentation such as gap analyses and AS-IS/TO-BE process descriptions, maintaining BRDs and process flows throughout delivery. Developed UAT plans and scripts, supported system testing and deployment, and coordinated issue tracking, risk assessments, requirement walkthroughs, and stakeholder communications with project and technical teams.