Neha Usankar

Drove product strategy, roadmaps, and prioritization for enterprise IT products covering AI-driven IT operations, endpoint automation, self-service, and compliance. Led development of self-healing and proactive remediation to detect and resolve issues, reducing support tickets. Defined automated endpoint compliance monitoring and built AI-powered ticket resolution workflows to reduce repetitive support work. Productized and launched an infrastructure change management platform, improving governance and cutting operational effort, while partnering across engineering, design, data, QA, support, and GTM.

Performed customer, market, and competitive analysis to identify product opportunities and translate needs into product requirements. Defined user stories and acceptance criteria, prioritized backlog items, and aligned product scope with business and delivery priorities. Coordinated with engineering, design, and QA teams to manage feature delivery from requirements through testing and release, and supported launches via planning and documentation.

Owned end-to-end quality strategy for web and mobile products, improving reliability and reducing defect leakage. Managed and mentored a QA team and strengthened test strategy, quality reviews, risk assessment, and delivery processes. Partnered with product and engineering teams to identify requirement gaps and release risks early, and provided go/no-go recommendations for critical releases.

Led quality initiatives across multiple healthcare technology projects, collaborating with product, business, and engineering teams to support dependable releases. Optimized test automation frameworks to reduce manual testing effort and improve delivery efficiency. Analyzed requirements, validated new functionality, and partnered with developers on root-cause analysis to resolve critical issues.