Niyonkuru Sahil

Support • Senior • Management: 1-2 years • 24 years • Warsaw, Poland • UTC+01:00 • Relocation • Work permits: Poland • Can start now

Management: 1-2 years

Active 2 days ago

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Overview

Timeline

Roles

Overview

Collections and finance operations professional with experience in accounts receivable, credit management support, billing issue resolution, account reconciliation, and reporting. Also has prior IT service desk experience, including end-user support and ServiceNow ticket handling. Communicates with customers to investigate discrepancies, coordinate resolutions, and maintain accurate records.

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Timeline

Collections Specialist • Middle

Accenture Poland • Full-Time

Sep 2023 to Present 3 Years 1 Month Warsaw In office

Followed up with customers on outstanding balances to support timely payment resolution. Worked on credit management and accounts receivable activities, including account reconciliation, invoicing, and payment processing support. Investigated billing discrepancies, communicated with customers to clarify issues, and prepared operational reports while maintaining accurate account records.

VIP Manager • Lead

Wedo Support & Brain Rocket • Full-Time

Jan 2025 to Aug 2026 1 Year 7 Months In office

Managed VIP customer relationships as a primary point of contact and provided personalized support. Handled account-related questions and escalations by coordinating with internal teams to reach resolutions. Maintained accurate records of customer interactions and followed internal procedures and responsible gaming requirements.

Customer Service Representative (Part-Time) • Middle

Youmday • Part-Time

Jul 2024 to Dec 2024 5 Months In office

Answered customer inquiries and supported inbound and outbound phone calls. Resolved customer issues and closed support tickets using CRM tools. Assisted with onboarding and training of new colleagues while keeping customer service standards.

Senior IT Analyst • Senior

HCLTech Poland • Full-Time

May 2022 to Jul 2023 1 Year 2 Months In office

Provided end-user support via email, chat, and telephone, helping users troubleshoot hardware and software problems. Created, tracked, and resolved support tickets in ServiceNow and monitored open tickets to support timely resolution. Guided users through practical solutions and followed service-management processes.

ServiceNow

Intern – Guest Services • Junior

Olympic Hotel Rwanda • Internship

Feb 2021 to Sep 2021 7 Months In office

Assisted with guest reservations, reception, and day-to-day guest care. Supported customer service activities and helped ensure smooth arrival and stay experiences. Welcomed and supported French-speaking guests during front-desk interactions.

Customer Service Agent • Middle

MTN Rwanda • Full-Time

Oct 2020 to Dec 2020 2 Months In office

Handled customer-care inquiries, researched issues, and provided appropriate solutions. Followed call-center procedures and scripts when addressing customer requests. Managed incoming calls according to established support workflows and quality expectations.