Rajyavardhan Gupta

AI/ML • Lucknow, India • UTC+05:30 • Work permits: India • Available in 2 weeks

Analyst

SQL

Active 4 days ago

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Overview

Technical skills

Timeline

Roles

Overview

SaaS product and customer-experience professional with experience in enterprise account management and product usage/adoption analytics. Has supported requirements discovery, UAT and testing, feature rollouts, customer enablement, and cross-functional work with Product and Engineering. Completed an executive programme in data-driven product management at IIM Lucknow.

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Technical skills

SQL

Timeline

Senior Analyst - Customer Account Management • Senior

HighRadius Corporation • Full-Time

Jan 2026 to Present 8 Months In office

Serves as a customer-facing partner for enterprise SaaS accounts, translating business priorities and customer feedback into adoption and enablement actions. Manages 50+ accounts by monitoring customer health, engagement, usage patterns, and risks to prioritize interventions. Coordinates complex issues with Product, Engineering, Consulting, Sales, and Support to clarify requirements and drive resolution, contributing to measurable churn and adoption improvements.

Analyst II - Customer Account Management • Middle

HighRadius Corporation • Full-Time

Jun 2022 to Dec 2025 3 Years 6 Months In office

Managed enterprise SaaS customer relationships across onboarding, implementation support, adoption, issue resolution, and account health. Supported requirements discovery, solution walkthroughs, testing/UAT, user training, and production rollouts while handling access and permissions. Partnered with Product, Engineering, Consulting, and Support to investigate issues and coordinate resolution using usage and engagement signals to identify adoption gaps and risks.

Product Experience Analyst - Customer Success • Middle

HighRadius Corporation • Full-Time

Sep 2021 to Jun 2022 9 Months In office

Analyzed product usage, adoption, and customer health signals across 40+ accounts to identify friction, engagement patterns, and churn-risk indicators. Supported feature launches and product-experience initiatives through customer feedback analysis, rollout documentation, and enablement. Worked with Customer Success and Product stakeholders to convert customer insights into actionable improvements.