Robin Joseph Philip
Customer Specialist
Management: 1-2 years (1-5 people)
Active 2 days ago
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Overview
Timeline
Overview
Healthcare and patient-engagement professional with 14+ years of experience in healthcare administration, patient coordination, scheduling, and client support for U.S.-based organizations. Provides care coordination and communication across patients, providers, and partner teams, with experience supporting intake workflows and remote service operations. Also has sales and customer support experience across domestic and international clients.
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Timeline
Patient engagement and service operations support
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Middle
InfuDerm / 1st-Americare
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Full-Time
Currently supports patient engagement activities including lead conversion, scheduling, and service operations. Handles communication workflows to move prospects and patients through the service process. Focuses on follow-through, structured coordination, and problem solving in a service operations context.
Virtual Medical Assistant / Intake Specialist
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Middle
WELLTEL Virtual Care
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Full-Time
Coordinated patient referrals and end-to-end appointment workflows for U.S.-based healthcare providers. Conducted outbound calls for referrals, appointments, follow-ups, and care coordination while handling patient support requests with documentation accuracy. Coordinated with providers, clinics, pharmacies, and patients to resolve workflow issues using eClinicalWorks and scheduling platforms.
Sales Associate, International & Domestic Sales
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Junior
Marine Hydrocolloids
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Full-Time
Managed and expanded client relationships across domestic and international markets. Prepared quotations, handled negotiations, and supported order fulfillment through responsive client communication. Coordinated with production and logistics teams to resolve delivery issues and identified new opportunities through market research.
Customer Service & Sales Specialist (Part-Time)
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Middle
ASAP Tickets
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Part-Time
Handled inbound and outbound booking inquiries from U.S.-based customers and provided solution-focused support. Maintained CRM records, followed up on leads and customer requests, and coordinated with internal teams to resolve issues. Worked toward customer service and performance targets while supporting order-related communication.
Sales Manager
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Lead
VTR Industries Pvt. Ltd.
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Full-Time
Developed sales strategies, generated leads, and built client relationships to support repeat business. Produced sales reports and market analysis to guide customer engagement and business growth. Maintained structured outreach and follow-ups to improve pipeline and retention.
Scheduling & Client Relations Coordinator
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Middle
AGES Learning Solutions
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Full-Time
Coordinated scheduling for ABA services using multiple healthcare and therapy platforms. Managed onboarding and logistics support for clients and therapists, including appointment scheduling across U.S. time zones. Maintained accurate client records and communications while providing administrative support in a high-volume remote environment.
Virtual Medical Administrator
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Middle
Little Lantern Clinic & Hospice
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Full-Time
Scheduled patient appointments and managed provider calendars in a virtual administrative role. Processed insurance intake and claims documentation and coordinated hospice nurse scheduling and patient visits. Maintained EHR records in Practice Fusion and supported emergency scheduling and patient communication.
Facilities Supervisor
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Middle
Wellington School
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Full-Time
Supported daily operations including vendor coordination, safety/quality standards, and event logistics. Assisted with preventive maintenance, inspections, and operational issue resolution. Coordinated practical logistics to ensure smooth school and event operations.
Safety Assistant
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Middle
Abu Hail Trading & Contracting
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Full-Time
Conducted safety audits and risk assessments and supported workplace safety procedures. Delivered safety awareness training and coordinated emergency preparedness and compliance activities. Assisted with maintaining safety standards through audits and follow-up actions.
Sales Executive
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Middle
St. Antony’s Motors (Tata Passenger Cars)
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Full-Time
Managed customer interactions and supported vehicle sales while working toward dealership targets. Conducted product demonstrations and handled follow-ups to build relationships with customers. Performed consultative sales communication to support ongoing customer engagement.