IT-Support
PowerShell
Python
Active 8 days ago
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Overview
Technical skills
Timeline
Roles
Overview
IT support and IT operations professional with hands-on experience in first- and second-level support, endpoint and identity-related administration, and meeting-room AV setups. Has worked with Microsoft 365 and Microsoft Entra ID for user lifecycle and access management, and has managed internal IT incident workflows using Jira. Comfortable coordinating onboarding/offboarding, troubleshooting incidents, and documenting processes to reduce repeat issues.
Technical skills
PowerShell
Python
DevOps
Azure
GCP
Kali Linux
Ubuntu
VMWare
Windows Server
Debian
Cybersecurity
Nessus
Qualys Cloud Platform
Sophos
Microsoft Entra ID
Timeline
Senior IT Associate
•
Senior
ANB Solutions Pvt. Ltd.
•
Full-Time
Administered the Microsoft 365 environment, handling user lifecycle management, license assignments, and security policy enforcement. Managed identity and access via Active Directory and Microsoft Entra ID, creating accounts and security groups with least-privilege permissions. Implemented and maintained Group Policy Objects to standardize endpoint security settings across Windows devices, while training users and keeping SOPs up to date.
Microsoft Entra ID
IT Support (Security Focus)
•
Middle
I2E Consulting Pvt. Ltd.
•
Full-Time
Tested business applications to identify reliability and availability issues and communicated findings to non-technical stakeholders. Supported the rollout of access and data-protection changes for internal systems, aiming to minimize disruption for end users. Coordinated responses to issues and helped ensure changes were applied without breaking existing workflows.
Assistant IT Manager (IT Support & Site Operations)
•
Lead
Trans Maldivian Airways Pvt. Ltd.
•
Full-Time
Acted as the primary on-site IT contact, troubleshooting office systems, network infrastructure, and endpoints including Windows workstations, laptops, and peripherals. Managed procurement and deployment of hardware and mobile devices, including audio-visual meeting room setups for Teams and Zoom rooms. Maintained Linux-based production and backup servers, handled incident tracking in Jira, and supported secure remote connectivity via VPN along with DNS/DHCP administration.
Jira
Vishwakarma Institute of Information Technology
Bachelor's Degree •
Electronics & Telecommunication
