Sanju Sam Mathew
Sanju Sam Mathew

Sanju Sam Mathew

AI/ML • 29 years • Bengaluru, India • UTC+05:30 • Relocation • Work permits: India • Citizenship: India • Available in 4 weeks • from $60k per year
Analyst
7+ years exp
JavaScript
Apex
Active 2 days ago
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Overview
Technical skills
Timeline
Roles

Overview

Salesforce developer with 7 years of IT experience, including hands-on delivery using OmniStudio and AI-powered agent workflows. Experienced in building Salesforce solutions with Apex, Lightning Web Components, Salesforce Flow, and AI/agent capabilities using Agentforce and Salesforce Data Cloud. Works across requirements, design, development, testing, deployments, and production support in Agile/Scrum environments.
Phone

Technical skills

JavaScript
Apex
Apex
Lightning Web Components
Salesforce Data Cloud
Salesforce Flow
DevOps
Git
Rest API
CI/CD
Jenkins
Incident Management
AI/ML
Agentforce
AI Agents

Timeline

Digital Solution Consultant Senior Analyst • Senior
NTT DATA • Full-Time
Jan 2024 to Present 2 Years 8 Months Bengaluru In office
Led Salesforce-based digital agent enablement for a US banking client, modernizing employee and customer support with Enhanced Chat and AI agent capabilities. Designed agent workflows using Agentforce, Prompt Builder, Salesforce Data Cloud, and Salesforce Flow, including scenarios for queue position, wait time, agent capacity, and fallback to ticket creation. Also developed Salesforce Employee Agents for AI-driven knowledge responses, including retriever grounding and agent orchestration, and supported delivery lifecycle from requirements to deployment.
Agentforce
Salesforce Data Cloud
Salesforce Flow
Lightning Web Components
Digital Solution Analyst • Middle
NTT DATA • Full-Time
Jan 2022 to Jan 2024 2 Years Bengaluru In office
Continued Salesforce development for an insurance claims platform, focusing on OmniStudio component delivery and Salesforce application customization. Developed Lightning Web Components and supported end-to-end feature implementation through testing and UAT. Collaborated with DevOps on deployments across environments and investigated defects and production issues for timely resolution.
Lightning Web Components
Scrum
Agile
Digital Solution Junior Analyst • Junior
NTT DATA • Full-Time
Jul 2019 to Jan 2022 2 Years 6 Months Bengaluru In office
Worked on a digital insurance platform using Salesforce, delivering OmniStudio components and related development. Built and enhanced Lightning Web Components for responsive UI aligned with product requirements. Wrote and maintained Apex code with testing, participated in UAT, and supported production incidents to keep critical claims workflows stable.
Lightning Web Components
Scrum
Agile