Shyam Yadav

Built an AI-powered customer support platform with ticket management across customers, agents, departments, and support workflows. Integrated an AI assistant to analyze customer queries and suggest responses, including classification and priority recommendations based on ticket history. Implemented background AI processing with Laravel queues and delivered REST APIs plus authentication and role-based access for the support experience.

Created a financial management system with backend modules for accounts, transactions, invoices, payments, journals, and financial records. Implemented transaction-based business logic to keep financial data consistent across workflows. Built REST APIs for accounting and reporting and supported role-based permissions for finance and administration users.

Developed ERP modules for inventory, sales, purchases, customers, suppliers, invoices, and related business operations. Implemented end-to-end sales and purchase workflows with corresponding inventory updates and validation rules. Created REST APIs for ERP modules and frontend clients and added scheduled recurring processes for reporting and notifications.

Built a role-based assessment and reporting platform for managing assessment workflows. Implemented multiple user roles with role-specific access to dynamic questions and assessment flows. Added assessor assignment, evaluation and scoring, and generated reports from submitted responses and assessor outcomes.

Developed an e-commerce and order management platform covering products, categories, variants, cart, checkout, orders, customers, and inventory. Implemented the order lifecycle including placement, payment confirmation, cancellation, refunds, and shipment tracking. Integrated multiple payment providers and built REST APIs for frontend and third-party integrations with stock validation and updates.

Developed and maintained PHP/Laravel applications and REST APIs supporting ERP and business management workflows. Worked on modules for inventory, sales, purchasing, invoices, customers, products, and accounting. Implemented authentication, authorization, and role-based access control, and built backend business logic and database integrations. Investigated and fixed production issues across API, database, and application layers.

Developed and maintained PHP/Laravel web applications and REST APIs for e-commerce, CRM, and customer support workflows. Built and integrated APIs for product, catalog, cart, order, customer, and CRM modules, including payment and third-party service integrations. Implemented authentication, authorization, and role-based access control and automated scheduled processes using Laravel scheduler/cron jobs. Supported testing and deployment and resolved issues across application, API, and database layers.

Worked on PHP/Laravel development, including building and modifying application modules. Implemented and updated backend components that relied on database queries and API communication. Participated in ongoing development tasks such as enhancements and maintenance.

Developed and enhanced PHP/Laravel applications with backend development and database operations. Contributed to REST API development and integration. Performed bug fixing and feature improvements based on product requirements.