Sidhu Dey
Support Specialist
12+ years exp
PHP
Active 2 days ago
+880 (1814) 348406
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Overview
Technical skills
Timeline
Roles
Overview
Computer Science and Engineering graduate with 4+ years of experience in remote technical support and IT operations. Has hands-on incident monitoring and ticket-driven troubleshooting using Opsgenie, Jira, Kibana, Grafana, and Confluence, with AWS-based infrastructure support. Also applies SEO and web content optimization practices in support of digital deployments.
Technical skills
PHP
PHP
WordPress• 12y+
Databases
ElasticSearch
DevOps
AWS• 3y+
Grafana• 3y+
Kibana• 3y+
Opsgenie• 3y+
Timeline
Technical Support Specialist
•
Middle
GAOTek Inc.
•
Full-Time
Provided remote support and coordinated product research work, including evaluating technology options through a team of interns. Built multiple IoT-focused web and product pages and localization content to support global reach. Optimized website content using SEO practices and supported AI-related features such as chatbot and search integration, assisting sales efforts with email campaigns.
Technical Support Engineer
•
Middle
Mulytic Energy Solution
•
Full-Time
Monitored incident and system health using Opsgenie, Kibana, and Grafana dashboards and supported AWS-based infrastructure during incidents. Resolved thousands of issues across EV chargers, connectors, and grid-related problems while maintaining high availability. Managed Jira tickets, documented findings in Confluence for QA coverage, and coordinated incident response using Slack; also handled HTML and Linux configuration support.
Opsgenie
Kibana
Grafana
AWS
Jira
Confluence
Slack
Sharda University
Bachelor's Degree •
Computer Science and Engineering