Sikandar Bagwan

Led L2 application and production support for 24 business-critical applications running on Linux and Windows. Managed a team of about 13 support professionals and coordinated daily operations, incident handling, and service requests. Performed post-activity validation and monitoring changes for cloud migration and OS patching, including controlled restarts and recovery steps. Led P1/P2 major-incident bridge calls, coordinated rapid restoration, and conducted RCA with continuous service improvement.

Delivered L1/L2 support for enterprise Java and .NET applications across cloud environments. Monitored services using Splunk, New Relic, and OpsGenie, and created dashboards, alerting logic, and operational reporting. Managed P1/P2/P3 incidents, customer escalations, and service requests while coordinating with development, infrastructure, and client teams to meet SLA targets. Contributed to RCA and problem-management activities to reduce recurring issues.

Provided L1/L2 support for Apache Web Server and Tomcat-based applications, focusing on operational stability and application availability. Conducted server health checks, uptime monitoring, and capacity management to prevent service degradation. Owned incident resolution and service restoration workflows, ensuring timely updates and coordination during outages. Also supported hosted Android application availability and operational readiness.

Provided L1 application support for Apache-based systems and handled monitoring, ticketing, escalations, and operational support. Worked with Splunk and Zabbix for monitoring, and used Jira, Confluence, and operational automation tooling for support workflows. Performed server restarts and maintenance support, including documentation and operational readiness checks. Supported patching and upgrades while tracking system availability through monitoring.

Monitored batch jobs and production infrastructure using enterprise scheduling and operations procedures. Managed UNIX operations including Sun Solaris and supported client file transmission and business-critical operational flows. Handled escalations and bridge calls and performed ITIL-based incident management activities. Executed job recovery and restart procedures to restore services and minimize production impact to business operations.