Thenivaalaven Vimal

AI/ML • Management: 3-5 years (1-5 people) • 37 years • Kuala Lumpur, Malaysia • UTC+08:00 • Fully remote • Relocation • Work permits: Malaysia • Citizenship: Malaysia • English: C2 • Available now • from $20k per year

Product Operations Specialist

Management: 3-5 years (1-5 people)

Active 4 days ago

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Overview

Technical skills

Projects

Timeline

Roles

Overview

Experienced 14 year banking and financial industry expert across front end, back end, issuer, acquirer and switching partners

Phone

Technical skills

DevOps

SLI/SLO/SLA

Projects

Manual ROCSOC form

Jun 2024 to Dec 2024 6 Months

Created a universally complaint manual transaction form for call of American Express multicurrency teams from scratch with a 100% adoption rate as a success measure

North America Multicurrency Servicing migration to KL site

Jan 2024 to Dec 2024 11 Months

Was the pioneer KL's North America Multicurrency Servicing Specialist that worker on the migration from ground up, involving compliance, system adoption and training the permanent team

Mass Maintenance automation

Jan 2023 to Mar 2023 2 Months

Introduced 2 automations to the legacy multicurrency systems that saved 800 hours of work, equivalent to 2 headcounts

Timeline

Senior Specialist, Pricing and Interchange Strategy for South East Asia • Senior

Mastercard • Full-Time

Dec 2025 to Jul 2026 7 Months

Develop, maintain and execute dynamic financial modelling for pricing and interchange across South East Asia. Be a part of the pricing and interchange strategy from maintaining current billing systems and pricing compliance to creating dashboard and reference decks. Also be the SME for all things pricing and interchange related for the region including queries and customer training

Premier Multicurrency Servicing Specialist for North America and Asia Pacific • Middle

American Express • Full-Time

Oct 2020 to Nov 2025 5 Years 1 Month

End to end management of American Express' multicurrency product from technical to servicing across the globe. Created automation for systems too ancient for automation, projects for internal controls and migrated the North America to KL, on top of meeting the KPI of case SLA

Malaysia University of Science & Technology (MUST)

Bachelor's Degree • Biotechnology with Business Management

2010–2013 Petaling Jaya, Malaysia