Overview
Technical skills
Timeline
Roles

Overview

Program and delivery leader with 20+ years of experience across enterprise BFSI and digital banking programs. Manages end-to-end delivery for large offshore/on-site teams, including governance, release planning, and stakeholder management. Applies AI/ML and NLP approaches for customer experience and operational analytics within regulated environments.

Technical skills

Prolog
Python
SQL
C#
JavaScript
Node JS
TypeScript
C#
ASP.NET Core
Entity Framework Core
Databases
Amazon Redshift
Apache Kafka
Cassandra
FAISS
Google BigQuery
MS SQL
MySQL
Oracle
Pinecone
PostgreSQL
Snowflake
AI/ML
AWS Bedrock
BERT
LangChain
Multimodal AI
NER
Transformers
Anomaly Detection• 6y+
NLP• 6y+
Explainable AI
RAG
Reinforcement Learning
Frontend
Angular
Bootstrap
JQuery
React.js
Mobile
MVC
MVP
MVVM
DevOps
Ansible
AWS
Azure
Azure DevOps
Bitbucket
CI/CD
Docker
GCP
GitHub Actions
Jenkins
Kubernetes
Prometheus
SLI/SLO/SLA
Terraform
Analytics
Power BI
Tableau

Timeline

Senior Project Manager (Technical Program Manager, Offshore Development Head) Lead
ISON XPERIENCES INDIA PRIVATE LIMITED Full-Time
Jan 2024 to Jul 2025 1 Year 6 Months Chennai In office
Led a $5M digital transformation program focused on customer satisfaction, operational efficiency, and regulatory compliance across retail banking, cards, loans, and customer experience. Managed multiple cross-functional sub-projects and governed delivery using KPI tracking and release/audit controls. Applied LLM-based retrieval augmented generation for customer query handling and used ML models for churn/complaint prediction, including explainable AI and rule-based overlays for high-risk compliance needs.
RAG
NLP
Explainable AI
Anomaly Detection
Senior Program Manager (Head of Software Services - Microsoft) Executive
SITUSAMC INDIA PRIVATE LIMITED Full-Time
Sep 2020 to Jul 2023 2 Years 10 Months Chennai In office
Led software services for Microsoft while overseeing enterprise BFSI workflow and analytics transformation programs. Delivered workflow management systems integrating AI capabilities such as NLP-based document and request classification, predictive models for routing and SLA risk detection, and recommendations for resource allocation. Built analytics/MIS reporting with near real-time dashboards, dashboards for operational risk and compliance, and integrated data foundations to support leadership decision-making and audit readiness.
NLPsince 2020
Anomaly Detectionsince 2020
IT Sub-Vertical Head (Microsoft) Middle
SUN DIRECTS TV PVT.LTD Full-Time
May 2018 to Jul 2019 1 Year 2 Months Chennai In office
Managed an IT sub-vertical area for Microsoft within the RBUZZ business context. Coordinated technical delivery responsibilities across relevant teams and stakeholders to support product and service operations. Supported planning and execution of initiatives aligned with the organization’s software services delivery.
Senior Software Architect Lead
Cram Group India Private Limited Full-Time
Feb 2017 to Jul 2017 5 Months Chennai In office
Worked as a senior software architect supporting technical solution design and project delivery. Participated in architecture and delivery planning activities for client engagements and internal initiatives. Provided technical leadership within the project team during the engagement period.
Technical Project Manager (Project Lead) Lead
Net Access (India) Limited Full-Time
May 2009 to Dec 2016 7 Years 7 Months Chennai In office
Acted as a technical project manager and project lead for delivery activities. Coordinated technical execution and ensured alignment between stakeholders and engineering teams throughout project timelines. Supported delivery governance and successful handover of project outputs within the period.
Team Lead Lead
Melstar Information Technologies Ltd Full-Time
Feb 2007 to Mar 2009 2 Years 1 Month Chennai In office
Led engineering team activities and contributed to project execution during the engagement period. Coordinated day-to-day delivery tasks and supported technical collaboration across team members. Helped drive project progress and communication with stakeholders.
Sr. Software Engineer Senior
ABN AMRO Central Ent Services (ACES) Full-Time
Aug 2005 to Nov 2006 1 Year 3 Months Chennai In office
Senior Software Engineer Senior
ABN AMRO Central Ent Services (ACES) Full-Time
Sep 2005 to Nov 2006 1 Year 2 Months Chennai In office
Worked as a senior software engineer contributing to enterprise system development and support. Collaborated with technical stakeholders to implement solutions and maintain service continuity. Supported delivery-related activities and ensured implemented components met operational needs.
Programmer Analyst Middle
HTC Global Services Full-Time
Jul 2001 to Sep 2005 4 Years 2 Months Chennai In office
Served as a programmer analyst supporting application development and analysis tasks. Worked within delivery teams to implement and maintain software components. Assisted with troubleshooting and operational support during the project period.