Vinay Salvi

Led IT service management activities for Atos clients across EMEA, managing the ITSM process quality and compliance. Oversaw design, monitoring, maintenance, upgrades and patching of IT infrastructure including network, servers, storage, databases and endpoint devices. Tracked SLAs and KPIs, handled major incidents with stakeholder updates, and performed trend analysis and RCA. Managed network connectivity and deployed network security controls such as firewalls.

Provided operations support for the RADAG IT infrastructure across multiple companies, including IT service management leadership. Managed IT infrastructure administration covering network, servers, storage, databases, and endpoints to meet availability, performance and security objectives. Maintained multi-site network uptime through routers/switches and load balancers, deployed firewalls for security compliance, and handled incident workload to meet SLA targets. Managed vulnerability patching, server backups, reporting, and coordination with clients and vendors.

Worked in IBM global service delivery for the GNA (Global Notes Architecture) project supporting EMEA regions. Acted as a subject matter expert, maintaining knowledge base documentation and performing trend analysis. Managed IT issues through Remedy and ServiceNow ticketing, providing timely status and resolution. Designed and implemented network infrastructure improvements and supported operational reporting and process documentation.

Supported IT operations for Price Waterhouse Coopers as part of Wipro’s delivery. Deployed and installed desktops and laptops, troubleshot hardware, software and network issues, and escalated when needed. Administered routers, switches and load balancers for a multi-site environment, improving uptime and network reliability. Contributed to security compliance by deploying firewalls and trained users on application and operating system basics.

Provided IT operations support for the western region for Bajaj - Allianz Insurance with responsibilities across end-to-end facility IT. Managed infrastructure and operational support needs for client systems as part of the IT operations engagement. Supported day-to-day IT service delivery to ensure continuity of operations for the assigned regional scope.